GBS Procure to Record (P2R) Accounts Payable Support – Internal

Job title: GBS Procure to Record (P2R) Accounts Payable Support – Internal

Company: Lexmark


Job description: Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.Responsibilities :This role’s core mandate is to provide End-to-End customer service support from Procurement to Payment issue resolution through corrective, containment & preventive measures. The role will be essential in supporting Lexmark Division i.e. Commercials, Connected Technology & Ventures, Human Resources, Legal Services & Compliance, Finance/Global Business Services, Product Delivery.KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:1.Operational Process EffectivenessWork and Address Emails through Service Now tickets within the given SLACreates Purchase Requisition & Modify Purchase Requisition, Assist PO Requesters on PR creation and modification.Performs Goods receipt on behalf of PO requesters and Assist PO Requesters on creation of goods receiptPerforms transfer of ownership and receiving rights requestsPerforms Purchase Order Closure and Reopening in AribaSubmit Invoices received from PO RequestersCreate Early Payment requests and Assist PO Requesters in EPR creationManages POsFacilitates weekly execution of payment run2.Business AcumenAssist business on Adhoc activities like Cost Center Closure, WBS Closure, Vendor Deactivation and perform other Adhoc related activities such as process enhancements and testingManages Accounts Payables Subledger Open Items. Assist and performs blocking requests. Liaise with Lexmark counterparts to resolve and clear open items.Assist in Month-end close activities such as Invoice not Received (INR) accruals, support for Flux Analysis report on over 90 days aged Goods receipt/Invoice Receipt (GRIR) and Open Payables with other Functional area like R2RCoordinate procurement to payment issue resolution among Sourcing and Procure-to-Pay teams through corrective, containment & preventive measures3.Customer/Supplier Relationship ManagementInvestigates and Provide Resolution on Purchase Order, Invoice and Goods Receipt mismatches and Facilitates resolution of R block invoices and Performs Manual Releasing.Analyze Goods Receipt/Invoice Receipt Open Item Management; and Proposes resolution and Initiate Clearing of Open Items.Investigates and Provide Resolution on Process related issues on Purchase Requisition creation and modification, Goods receipt creation and other Ariba related issues other than system issues that needs Ariba Admin’s intervention.4.Communication EfficiencyAssist Customer inquiries related to status of InvoicesCollaborates with Customers and Inter-teamsProvide meaningful reporting to senior management in a timely and effective mannerCOMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:Technical SkillsTools Proficiency – To possess the required know-how to effectively execute specific responsibilities of the position which includes but is not limited to process steps adherence and knowledge of system toolsFamiliarity with the applications, process and tools used in order to perform task.Executes and complete tasks using the applications, process and tools provided and meet targets.Leverage knowledge and understanding of the different tools, applications and processes to exceed targets.Drives tools and application upgrades through enhancements.Business Acumen – The ability to apply process knowledge and understanding of the E2E Process.Displays full awareness and understanding of E2E process knowledge from Procurement to PaymentHas advance knowledge and understanding of the workstream and the businesses that the organization interacts with.Consistently executes to the most efficient manner and focuses on continuous improvement of processes.Leverage knowledge and understanding of the different tools, applications and innovate processesAbility to teach and guide employees to improve their knowledge and skillsEnsures ideas for process improvements are materialized and implemented through collaboration with cross-functional teamsCustomer/Supplier Relationship Management – Issue ManagementProblem Solving Skills. The ability to assess situations through analytical thinking and resolve issuesCritical Judgement. Evaluating ideas and information while referring to objective criteria to reach rational conclusionRecognizes relevance of informationUses basic skills and knowledge of past experiences to identify problemsSees patterns between current situation and past situation; points out patterns, trends or missing information to othersIntegrates and interprets broad and complex informationIdentifies and evaluates information from multiple sources and translates data into meaningful informationIdentifies and handles ambiguous scenarios on issues and suggest resolutionsExamines and considers all aspects of a situation, including its context and complexity, in order to identify the best course of action and reach an informed decisionFormulates broad strategies on multi-dimensional strategic issuesExecutes to the most efficient manner and applies problem solving techniques for continuous improvement.Customer Service Proficiency SkillsCorrespondence Skills. Both verbal and written. Email comprehension i.e. able to understand what is asked in the email and provide concise response including anticipating possible additional questions and proactively providing response to those.Customer & Stakeholder Service Orientation – Providing the best service to internal & external customers and stakeholders.Selects appropriate channels and tools in communicating to intended audience and when use them appropriately at a given situationRecognizes relevance of information that affects stakeholder requests.Conveys information in a clear, concise, organized, and convincing manner to the intended audience.Collaborates with other cross functional teams to resolve delays that impact customer satisfaction and communicate with customer on resolution updates.Communicates to deliver high quality and value-added advises based on accurate and objective interpretation of needs of the intended audience.Follows through on customer/stakeholder inquiries, requests, and complaintsTakes personal responsibility for correcting customer/stakeholder-service problems within area of responsibilityMakes oneself available to customers/stakeholders particularly during critical time periodsAddresses underlying customer/stakeholder need, seeks information and matches needs to servicesTeamwork and CooperationWorking co-operatively with partner and relevant partiesCo-operates by doing own share of workKeeps others informed of relevant or useful informationEncourages relevant parties to contribute by valuing & soliciting ideas and opinionsAssists partner in the accomplishment of team’s missionPersonal LeadershipCommitment to Continuous Learning – Taking actions to improve personal and professional skills, knowledge and abilities, may require self-directed, self-paced learning or ensuring that he is always at the leading edge of fieldAnalyzes own performance, prepares and follows personal development plan, takes short-term actions to improve performance in current jobActively seeks feedback from others, integrates feedback into personal developmentInitiative / Proactivity – Take independent action or proactively create opportunities to resolve or prevent problemsShows persistence in overcoming obstacles when things do not go smoothlyActs proactively in the short term (one to three months ahead)Aptitude for Technology – The ability to apply and improve specialized knowledge, skills, and judgement by assessing and translating information technology into responsive and effective procurement-to-pay solutions.Basic knowledge in any accounting & procurement system programs and applications (i.e. SAP, Ariba, Service Now)Reporting capabilities are expectedIntermediate knowledge in MS Office applications, especially MS Excel (Excel Formulas, Pivot tables, etc.), PowerBIEDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:Experience Requirement:At least 2 years proven working experience in Procurement &/or Accounts Payable fieldsEducational Background:Obtained college degree on any 4-year course preferably majoring in Accountancy, Management Accounting, Business or ProcurementAUTHORITY & DECISION RIGHTS:Operational decisions within the business unit assigned that include the following but not limited to: escalate matters to direct management as necessary, etc.INTERFACES:Daily with partner in the role, individual contributors of other teams within Sourcing, Procurement & other areas and Direct ManagerDaily with downstream, upstream and support contacts (Supply Chain, Sourcing, Accounting, IT, etc.)Daily with internal & external customers (PR requesters, vendor contacts, etc.)Bi-monthly or Monthly with Stakeholder/sAs needed with Senior Management & GPLCAREER PROGRESSION:Successful assignments can lead to vertical progression such as Subject Matter Expert, Process Analyst, Line management positions or horizontal progression such as into specializations within or outside the area.WORKING CONDITIONS:3 shift schedules need to cover WW support for Lexmark Divisions i.e. Commercial, Connective Technology & Venture, Finance/Global Business Services, Product Delivery, Human Resources, Legal Services & Compliance40 work hours per weekCombination of Office set-up & Work from HomeHow to Apply ?Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!Global Privacy NoticeLexmark is committed to appropriately protecting and managing any personal information you share with us. Click to view Lexmark’s Privacy Notice.

Expected salary:

Location: Cebu

Job date: Fri, 25 Jul 2025 00:59:46 GMT

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