Fresh EXPANDO Head of Customer Success Praha Smíchov Full-time

Job title: Fresh EXPANDO Head of Customer Success Praha Smíchov Full-time

Company: EXPANDO


Job description: At Expando, we help brands scale globally through marketplaces like Amazon. But we’re not just a service provider-we’re a long-term strategic partner. As our Head of Customer Success, your mission is to lead our CS team, drive client success across international markets, and ensure our partners achieve measurable business growth. You’ll play a key role in shaping both client experience and strategic impact-from onboarding to retention to expansion.What You’ll Be Doing🔹 Team Leadership & StrategyLead and grow the Customer Success team-set direction, support development, and build a high-performance cultureDefine and implement a scalable Customer Success strategy aligned with Expando’s growth goalsIdentify and lead upsell/cross-sell opportunities in collaboration with Sales🔹 Client Success & ExpansionBuild strong, trust-based relationships with key clients and decision-makersOversee and optimize onboarding to ensure fast time-to-value and smooth adoptionHelp clients unlock the full value of our services and expand their presence on global marketplaces🔹 Data-Driven Growth & ImpactCollect and analyze customer insights to improve service delivery and customer journeyAlign closely with Sales, Marketing, and Product teams to close the feedback loopTrack key success metrics: client retention, onboarding effectiveness, NPS/CSATWho You Are✅ Experienced in Customer Success leadership, ideally within e-commerce, SaaS, or digital agency environments✅ You know marketplaces (especially Amazon) and understand how brands scale globally✅ A strong communicator-clear, structured, and confident with clients and teams alike✅ Analytical and data-driven-you back decisions with insights and metrics✅ A strategic thinker with a proactive, solution-oriented mindset✅ You enjoy growing people and teams-not just managing themHow We’ll Measure Your Success🚀 Improved client retention and reduced churn🚀 High NPS/CSAT scores and strong client relationships🚀 Faster, more efficient onboarding processes🚀 Revenue growth through upsell and expansion🚀 A motivated, high-performing CS team with clear goals and outcomesNikol ČernáOperationsOd první chvíle cítím od kolegů obrovský drive. Líbí se mi, že se od nich mohu hodně naučit, inspirovat se a že jsou ochotni mi pomoci, když to potřebuji. Adéla Lochman, CS Team LeaderWhat we offer🌍 Hybrid work setup – mix of office & remote work🏖 25 days of vacation + 3 sick days🧘 Multisport card & Hedepy online therapy access📍 Office in central Prague – great energy & location📈 Space for growth – own your projects, shape your team👥 Supportive, smart people – no egos, just results

Expected salary:

Location: Praha 5

Job date: Fri, 08 Aug 2025 05:36:20 GMT

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