Field Support Specialist

Job title: Field Support Specialist

Company: Novartis


Job description: Job Description Summary -Support end-to-end order management process by interacting with customers, manufacturing sites, and other internal departments to ensure all orders are executed in a timely and efficient manner.Sales support specialists responsible for key sales coordination activities. Supervision and support readily available from next line manager.Job DescriptionMajor accountabilities:

• Timely order management using relevant system.
• Perform manual order entry for site-to-site material transfer orders.
• Issue credit and debits notes.
• Monitor email inboxes to ensure timely and accurate responses to customer inquiries regarding order status, shipping dates, product availability, and back orders.
• Perform order confirmation and inbound system booking for manually placed orders in the system.
• Act as a liaison with various departments throughout the company and be a trusted advisor to internal parties.
• Maintain and issue customer open order list -Maintain accurate and up to date working procedures -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)

Key performance indicators:

• Full compliance with required standards and policies (NFCM controls) – Compliance with order management deadlines – Process performance (e.g. order confirmation, confirm dates in the past) – End-users trained according to the agreed training plan

Minimum Requirements:
Work Experience:

• Operations Management and Execution.

Skills:

• Affiliate Marketing.
• Auditing.
• Calls Handling.
• Computer Programming.
• Conflict Resolution.
• Customer Care.
• Customer Requirements.
• Customer Service.
• Databases.
• Installations (Computer Programs).
• Microsoft Access.
• Ontology.
• Order Management.
• Physics.
• Relationship Building.
• Sales Support.
• Sap Erp.
• Scheduler.

Languages :

• English.

Skills Desired Affiliate Marketing, Auditing, Calls Handling, Computer Programming, Conflict Resolution, Customer Care, Customer Requirements, Customer Service, Databases, Installations (Computer Programs), Microsoft Access, Ontology, Order Management, Physics, Relationship Building, Sales Support, Sap Erp, Scheduler

Expected salary:

Location: Beijing

Job date: Wed, 25 Dec 2024 08:40:15 GMT

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