Expert – Purchasing Support

Job title: Expert – Purchasing Support

Company: DHL


Job description: About DHL Group and Procurement:DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.DHL Corporate Procurement is a trustworthy business partner that builds a competitive ecosystem for the DHL Group – SUSTAINABLE, AGILE, CONNECTED, FORWARD LOOKING. We transform the way DHL Group is sourcing products, systems and services from external partners, leveraging modern digital tools and technologies. Our global procurement team is our biggest asset and by focusing on clear priorities, we drive tangible value for our colleagues. As our business keeps growing, we want you in our APAC region.Ready to immerse yourself in the exciting world of Procurement? Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of Procurement colleagues and benefit from a wide range of development opportunities.We are looking for an immediate, full-time, permanent position in APAC at Mumbai, India.Job Purpose:Roles that deliver day-to-day procurement services to all business divisions across the globe, through established efficient and user-friendly procurement processes and systems. We deliver procurement services through the Purchasing Service Centers from requisition to purchase order based on state of the art e-purchasing tools including user support (e.g. first level support, management of e-purchasing catalogue), processing non-catalogue requisitions and second level support for issue solving and master data management. Focus is on master data maintenance, data collection and validation as well as issue handling.Your tasks:

• Carrying out global support tasks in area of the Procurement responsibility
• Monitoring of automated processes and continuous optimization of chatbots for Support Function
• Escalation and information management in area of Support Function responsibility
• Collaboration in the development of support materials and training documents
• Implementation of control measures for external services
• Conceptual collaboration and coordination of internal and global cross-team Support processes
• Administration of the ticket tool and the Procurement Support portal
• Adhere to Service Level Agreements in terms of issue/incident handling
• Support of digitalization measures
• Participation in global and regional projects, esp. supporting data collection sheets and its validation
• Support of testing activities regarding the Procurement tools and processes used
• Collaboration in regional or global Support teams as required
• Drive continuous improvement
• Advise on procurement processes, standards, policies, tools, and best practices
• Support in change management and quality assurance processes and assist with implementation of new suppliers

Your profile:Education Level

• Bachelor’s Degree or equivalent experience/qualification

Other Competencies

• Confident handling of the standard software MS-Office Pro (Excel, PowerPoint)
• Knowledge and experience with purchasing tools such as SAP SRM, SAP S/4 Hana, Coupa
• Experience in the area of support
• Project experience
• Convincing and self-confident appearance when dealing with suppliers and divisional colleagues
• Strong customer and service orientation
• Strong interpersonal skills
• Very strong analytical and conceptual skills
• Ability to deal with conflict, work in a team and be assertive
• Awareness of responsibility and costs, precise working methods
• High degree of commitment, ability to work under pressure
• Fluent in English

Experience Level

• more than 2 years

We offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.If this is something you would like to do, don’t hesitate and start your application.

Expected salary:

Location: Mumbai, Maharashtra

Job date: Wed, 02 Apr 2025 04:25:55 GMT

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