Executives-Voice-Customer Service

Job title: Executives-Voice-Customer Service

Company: EXL Service

Job description: Job Description:Join our team as a Customer Service Representative, where you’ll handle billing transactions and provide technical support to policyholders in a fast-paced contact center. With excellent communication skills and a positive attitude, you’ll deliver exceptional service experiences while contributing to our collaborative environment. If you’re ready to excel in a structured operations setting, apply now for this rewarding opportunity.Responsibilities:

Interact with customers and provide them with information and assistance.
Create, manage, and drive closure on service requests.
Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
Typically handles straightforward problems/issues and refers more complex issues to senior staff.
Provide excellent customer service by focusing on providing a great experience.

Qualifications:

Candidate must be self-motivated and have the ability to perform in a team environment
The ability to work flexible shifts is essential
Soft skills required

Active listening (e.g., recognizing and addressing Client objectives and needs, probing and information, minimizing repetition, reflective listening, etc.)
Recognizing and appropriately addressing cultural context (e.g., terminology, abbreviations, “Americanisms,” culture references, Client’s state of mind, etc.)
Call control (e.g., call direction, transitioning, etc.)
Multitasking (e.g., simultaneous screen navigation, talk and type, anticipating upcoming screen/data elements for next item in conversation, etc.)
Experience with PC learning and self-directed training
With at least one (1) year international voice BPO experience
Good or above average English communications skills
Strong customer orientation skills
Amenable to work onsite

Expected salary:

Location: Philippines

Job date: Wed, 09 Apr 2025 00:19:37 GMT

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