Executives-Voice-Customer Service

Job title: Executives-Voice-Customer Service

Company: EXL Service


Job description: Job Description:Join our team as a Customer Service Representative, where you’ll handle billing transactions and provide technical support to policyholders in a fast-paced contact center. With excellent communication skills and a positive attitude, you’ll deliver exceptional service experiences while contributing to our collaborative environment. If you’re ready to excel in a structured operations setting, apply now for this rewarding opportunity.Responsibilities:

• Interact with customers and provide them with information and assistance.
• Create, manage, and drive closure on service requests.
• Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
• Typically handles straightforward problems/issues and refers more complex issues to senior staff.
• Provide excellent customer service by focusing on providing a great experience.

Qualifications:

• Candidate must be self-motivated and have the ability to perform in a team environment
• The ability to work flexible shifts is essential
• Soft skills required

• Active listening (e.g., recognizing and addressing Client objectives and needs, probing and information, minimizing repetition, reflective listening, etc.)
• Recognizing and appropriately addressing cultural context (e.g., terminology, abbreviations, “Americanisms,” culture references, Client’s state of mind, etc.)
• Call control (e.g., call direction, transitioning, etc.)
• Multitasking (e.g., simultaneous screen navigation, talk and type, anticipating upcoming screen/data elements for next item in conversation, etc.)
• Experience with PC learning and self-directed training
• With at least one (1) year international voice BPO experience
• Good or above average English communications skills
• Strong customer orientation skills
• Amenable to work onsite

Expected salary:

Location: Philippines

Job date: Wed, 09 Apr 2025 00:19:37 GMT

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