Executive – Guest Relation/Client Relationships (2-5 yrs) Chennai/Mumbai/Bangalore (After-Sales/Customer Service)

Job title: Executive – Guest Relation/Client Relationships (2-5 yrs) Chennai/Mumbai/Bangalore (After-Sales/Customer Service)

Company: ProPMO Services


Job description: POSITION TITLE: Guest Relations Executive Bangalore: Godrej Indra Nagar, Mfar ManyataChennai: Global Infocity ParkMumbai: R Square,Oberoi Commerz IIIEXPERIENCE 2 Years +EDUCATION Bachelor DegreeBEHAVIOURAL COMPETENCIES- Attention to Detail- Initiative- Customer Orientation- Teamwork and CollaborationKNOWLEDGE AND SKILLS REQUIED- Communication Skills- Organizational Skills- Time management- MultitaskingPOSITION PURPOSEThe role will be responsible to:- Serve as the primary point of contact for our clients and guests, ensuring they receive exemplary service and support. – This role involves managing inquiries, providing information about our services, and fostering a welcoming environment within our coworking space.ROLES AND RESPONSIBILITIESCOMMUNITY:- Community team is the face of a Suites and hence ensuring that the front desk is always manned by a experience team member.- Conducting Suites Tours for all potential new clients- Attending to our clients needs at all times and solve member issues- Building a community environment that’s conducive to collaboration- Continuously measuring member satisfaction and strive to improve member satisfaction levels- Working with local businesses in the vicinity to plan engagement eventsOPERATIONS :- Working with the Operations teams to ensure operational efficiency and cleanliness of spaces, buildings, IT infrastructure, back-of-house areas, etc.- Liaise with our Facilities & IT Support teams to resolve member issues such as Printers, Telephones, etc.- Liaising with our Communications, Marketing & Technology teams to ensure that digital/email/print communications are conceptualized and go-live prior to events as per policy.- Inspecting our amenities & services daily. When amenities or services need maintenance, raise tickets through our ticketing platform.- Sending requirements for procurement to respective teams in a timely manner.SALES & MARKETING :- Conducting/Arranging walkthroughs and co-ordinate with Sales Team.- Promoting members offerings- Focusing on driving auxiliary revenue streams including meeting rooms, event spaces, etc.- Working with Marketing team to ensure required visibility for your Suites location- Operating within the framework set by TS Suites and be a flag bearer of Table Space values and ethos. (ref:updazz.com)

Expected salary:

Location: India

Job date: Thu, 13 Mar 2025 01:26:19 GMT

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