Executive – Customer Support – Voice Process (1-2 yrs) Mumbai (After-Sales/Customer Service)

Job title: Executive – Customer Support – Voice Process (1-2 yrs) Mumbai (After-Sales/Customer Service)

Company: Glorious hr service


Job description: Openings for Customer Service (International Voice Process)Skills – Excellent English communicationEducation – 12th Pass/GraduateExperience – Min 6 Months in International Voice ProcessSalary- 25kDays of Working – 5 DaysWeek off – 2 Days (Sat-Sun)Shifts Window – 3:30 AM to 1.30 PM (Any 9 Hrs)Mode – Work From Office- A Customer Support Specialist job description (JD) typically outlines responsibilities like handling customer inquiries, resolving issues, providing product/service information, and ensuring customer satisfaction via various channels. – Here’s a more detailed breakdown of what a Customer Support Specialist JD might include:Core Responsibilities:Responding to Customer Inquiries:Answering customer questions and requests via phone, email, chat, or other channels.Problem Solving:Identifying and resolving customer issues, complaints, and technical problems.Product/Service Knowledge:Providing accurate and comprehensive information about products, services, and company policies.Escalation:Knowing when and how to escalate complex issues to the appropriate team or department.Documentation:Maintaining accurate records of customer interactions and issues in a CRM or ticketing system.Customer Satisfaction:Ensuring customers are satisfied with the support provided and striving for positive customer experiences.Collaboration:Working with other teams to address customer needs and improve processes. Skills and Qualifications:- Communication Skills: Excellent verbal and written communication skills.- Problem-Solving Skills: Ability to quickly identify and resolve customer issues.- Customer Service Skills: Empathy, patience, and a positive attitude.- Technical Skills: Proficiency in relevant software and systems (CRM, ticketing, etc.).- Time Management: Ability to manage multiple tasks and prioritize effectively.- Education and Experience: While a specific degree might not always be required, experience in customer service or a related field is often preferred. (ref:updazz.com)

Expected salary:

Location: Mumbai, Maharashtra

Job date: Wed, 02 Apr 2025 23:18:47 GMT

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