Executive Customer Relations (Data Analysis & CRM)

Job title: Executive Customer Relations (Data Analysis & CRM)

Company:


Job description: Requirements:- Candidate must possess at least a Diploma/Bachelor Degree in Mass Communication, Public Relations, Customer Service or relevant studies At least 1-2 year(s) of working experience in the related field is required for this position Proficiency in Microsoft Office is considered an advantage. Candidates with their own transport and a valid driving license are preferred. Willing to work based on 2 shifts : 8am – 5 pm and 11am – 8pm Willing to work on Saturday, Sunday and Public Holiday (on rotational basis) Job Description:- Handle daily customer calls/feedback/enquiries Update public complaints in SWM complaint system Constantly monitor and follow up actions with CRM Executive at branches Check Whatsapp for any complaints/enquiries and act accordingly To perform Data Compilation & Analysis To perform Admin and User System Support Handle and monitor systems related to CRM function Submit relevant reports to Customer Service Manager on daily/weekly basis To perform/assist in any task as instructed by CRM Manager as and when needed Our benefits include:- Weekend allowance working on weekend Good learning and career development opportunities Performance based bonuses and increments Group Hospitalization & Surgical Insurance Group Personal Accident Insurance Group Term Life Insurance Outpatient medical benefits Optical and Dental coverage Medical benefits cover children and unemployed spouse Interested candidates are requested to apply online through JobStreet. Position and salary offered shall commensurate with the qualification, knowledge, competencies and experience of the successful candidate. Only shortlisted candidates will be contacted for interview. Show more Show less

Expected salary:

Location: Kuala Lumpur

Job date: Thu, 06 Feb 2025 23:44:03 GMT

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