Responsible to ensure smooth running of operations for client accounts assigned and to drive client satisfaction.
General Responsibilities
Ensure that quality objectives and KPIs of the department are achieved.
Responsible for the smooth running of daily operations and fulfillment of client requirements/expectations agreed upon for clients assigned to self and team.
Liaise with Marketing/Trade Marketing/Client teams on co-packing activities, raise subcon PO timely and monitor/manage POS Material inventory store in the warehouse to avoid insufficient POS material for co-packing jobs.
Work closely with Marketing/Trade Marketing/Client teams on monthly Branch Transfer and raise STO PO timely.
Coordinate with Marketing/Trade Marketing teams and raise documents for the update/creation of material master, pricing/bonus, product hierarchy and Master Labelling List.
Build and maintain good business relationship with internal teams and assigned client teams.
Act as a point of contact for assigned clients for matters related to daily operations.
Act as client facing for assigned agencies in portfolio and ensure daily operations and client’s expectation are fulfilled effectively.
Gather and report client operational results in comparison to KPIs set in service level agreements and share in monthly S&OP meeting conducted with clients.
Undertake additional responsibilities and duties as assigned by superior from time to time.
Functional Skills and Knowledge
Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
Demonstrate basic customer management skills
Demonstrate advanced research and analytical skills
Demonstrate proficiencies in office productivity tools (e.g. Pivot Table, Excel, Word and PowerPoint)
Demonstrate fluency in local language and ideally in English, both written and spoken
Education
Minimum Bachelors Degree in Business Administration.
Minimum 1-2 years relevant work experience.
Requisition Number: 182688Job Function: Client and Customer Services
Expected salary:
Location: Petaling Jaya, Selangor
Job date: Fri, 18 Apr 2025 07:09:36 GMT
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