Executive, Business Operations

Job title: Executive, Business Operations

Company: DKSH


Job description: Job Summary

• Responsible to ensure smooth running of operations for client accounts assigned and to drive client satisfaction.

General Responsibilities

• Ensure that quality objectives and KPIs of the department are achieved.
• Responsible for the smooth running of daily operations and fulfillment of client requirements/expectations agreed upon for clients assigned to self and team.
• Liaise with Marketing/Trade Marketing/Client teams on co-packing activities, raise subcon PO timely and monitor/manage POS Material inventory store in the warehouse to avoid insufficient POS material for co-packing jobs.
• Work closely with Marketing/Trade Marketing/Client teams on monthly Branch Transfer and raise STO PO timely.
• Coordinate with Marketing/Trade Marketing teams and raise documents for the update/creation of material master, pricing/bonus, product hierarchy and Master Labelling List.
• Build and maintain good business relationship with internal teams and assigned client teams.
• Act as a point of contact for assigned clients for matters related to daily operations.
• Act as client facing for assigned agencies in portfolio and ensure daily operations and client’s expectation are fulfilled effectively.
• Gather and report client operational results in comparison to KPIs set in service level agreements and share in monthly S&OP meeting conducted with clients.
• Undertake additional responsibilities and duties as assigned by superior from time to time.

Functional Skills and Knowledge

• Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
• Demonstrate basic customer management skills
• Demonstrate advanced research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Pivot Table, Excel, Word and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken

Education

• Minimum Bachelors Degree in Business Administration.
• Minimum 1-2 years relevant work experience.

Requisition Number: 182688Job Function: Client and Customer Services

Expected salary:

Location: Petaling Jaya, Selangor

Job date: Fri, 18 Apr 2025 07:09:36 GMT

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