ER Escalation Investigator, India (Ops.) ER Investigations

Job title: ER Escalation Investigator, India (Ops.) ER Investigations

Company: Amazon


Job description: DESCRIPTIONAt Amazon, our businesses continues to grow and expand because of our customer focus, innovative technologies, and world class operations. Driving all of our businesses are talented employees who are strong owners, insist on the highest standards, and obsess over our customers. When employees are raising concerns, we owe them a fair, effective, and timely management of their case.Key job responsibilities

• Investigate highly sensitive HR and Employee Relations issues, including: Conducting employee interviews; reviewing evidences, preparing investigation reports, providing recommendations, implementation of remedial actions and closure with the claimant.
• Proposing remedial action based on investigation findings.
• Develop investigator capabilities in the PXT (HR) team and create a pool of ER trained investigators.
• Independently manage and assign cases to the trained investigators.
• Ensure adherence to SLAs and timely closure/ resolution to appropriate personnel.
• Investigate and report the findings of the investigation to the leadership.
• Multi-task and liaison with Global teams, Labour and Employment legal leadership, Amazon legal leadership.
• Consult with appropriate partner teams on critical issues, as and when required.
• Analyze aggregate investigation data to identify issue trends and opportunities for proactive risk mitigation.
• Provide strategic recommendations to the business to proactively address systemic issues

About the team
We are unbiased fact finders and truth-seekers and we work to:

• Safeguard the employee experience to proactively advance the Amazon brand;
• Ensure defects are analyzed and resolved quickly with care
• Identify and recommend sustainable and scalable solutions that may significantly impact employees, partners, and the world at large; and
• Offer trending insights to stakeholders to inform pattern-matching and strategic decision making.

BASIC QUALIFICATIONS– Bachelor degree – in law or human resources (Law preferred)
– At least 3 years combined human resources, labor relations, investigative, or legal experience, and demonstrated experience in employee relations and associate advocacy
– At least 1 year experience at Amazon
– Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation
– Working knowledge of employment and labor laws in India
– Excellent communication, influencing, and collaboration skills
– Ability to build trusted relationships and credibility with diverse stakeholders
– Experience managing high-level escalations of complex employee relations issues
– Proficient in Microsoft Office Suite systems including, but not limited to, Outlook, Word, Excel, and PowerPoint.PREFERRED QUALIFICATIONS– Law degree or equivalent
– Ability to work collaboratively on teams, and consult effectively and independently with all levels and functional areas of an organization.
– Strong verbal and written communication skills and an ability to write clearly and succinctly for senior leadership
– Experience managing cross-team projects and initiatives
– Ability to influence and partner with different levels of the organization to achieve resultsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Expected salary:

Location: Gurgaon, Haryana

Job date: Mon, 09 Jun 2025 04:44:47 GMT

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