EPRM Specialist (External partner Risk management)- Mandarin Speaker

Job title: EPRM Specialist (External partner Risk management)- Mandarin Speaker

Company: Novartis


Job description: Job Description Summary -To maintain effective measures to monitor and ensure that the global process isfully and consistently implemented across the country. Supportoperations and continuous improvement reviews to define and implement actions andprojects to continuously enhance the process effectiveness and efficiency.Job DescriptionMajor Accountabilities

• Support the creation, deployment and on-going maintenance of metrics and benchmark to monitor the performance of the global process and its enabling system(s).
• Support the process super user community, ensuring regular engagement, training (including process & tool demo) and collection of feedback.
• Provide guidance and support to the regions and countries and identify areas requiring process and systems reviews.
• Support process reviews in the regions and countries and provide direction to develop and implement action plans to address identified gaps.
• Support the execution of the country/local performance improvement plans.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)

Key performance indicators:

• Manage daily operations and complete the task as per require TAT.
• execution of responsibilities in a timely and efficient manner

Minimum Requirements:
Work Experience:

• Major Change.
• Operations Management and Execution.
• Representing the organization.
• Collaborating across boundaries.
• Functional Breadth.

Skills:

• Leveraging technology for business and customer needs.
• Understanding digital.
• Effective communication.

Languages :

• English
• Mandarin

Additional Specification

• Timely completion of Third Party Risk Assessments.
• Timely follow up and closure of open CAPAs.
• Process accuracy and quality in line with defined Standard Operating Procedures.
• Process productivity.
• Customer satisfaction.
• Contributions in process improvement.

Education & Qualification

• University/Advanced degree is required.

Skills Desired Effective Communication, Understanding Digital

Expected salary:

Location: Selangor

Job date: Fri, 18 Apr 2025 06:19:35 GMT

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