Endpoint Management Support/Engineer

Job title: Endpoint Management Support/Engineer

Company:


Job description: Responsibilities Prepare RFPs, Quotations and technical evaluation reports, policies and work processes related to the Field Engagement within the timeline given. Prepare and propose specifications of computer hardware/software products that are suitable for the needs of users according to the allocated budget within the timeline given. Asset lifecycle monitoring to ensure the record is updated. Monitor and supervise the implementation of ‘Preventive Maintenance’ based on request for computer hardware/software and ensure its implementation is according to the schedule and checklist. Supervise and monitor the IM/SR settlement of supervisory personnel in accordance with the predetermined SLA period. Log in procurement through the Ariba system . Ensure that every PC is installed with the latest printer on Printer Tech Refresh Project. Vendor monitoring on new printer installation, issue, setup and escalation during project and BAU Managing problem solving for problems related to the Endpoint Management Unit is carried out properly and in an orderly manner. Examples: Software malfunction, corrupt, virus attack etc. Issue resolution and request fulfillment from users by using IT Service Portal as tracking system Communicate with other Units/Sections to resolve issues related to Endpoint Management . Review and take action on high/critical Endpoint issue. Active involvement in PC/Notebook Tech Refresh project Carry out tasks directed by supervisors from time to time. Endpoint Support Qualifications Bachelor of Honours degree in Computer Science or a qualification in a related field recognized as equivalent by the government: Pass in Bahasa Malaysia (including pass the Oral Test) at the Sijil Pelajaran Malaysia level or a pass recognized as equivalent by the Government. 4-6 years experience on Endpoint Support Preferred skills/competency Experience in: a. Microsoft Intune, Microsoft Endpoint Manager (MEM), Vmware Workspace 1, Managing and automating Windows/Endpoint Lifecycle management. b. Printer project and support c. Endpoint Tech Refresh project experience d. Support skill (2nd Level/3rd Level)

Expected salary:

Location: Shah Alam, Selangor

Job date: Mon, 30 Dec 2024 23:46:02 GMT

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