Early Stage (ESOP) Associate in Collections

Job title: Early Stage (ESOP) Associate in Collections

Company: Robertson & Company


Job description: Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.Introduction: Prime Hires is seeking a skilled Early Stage (ESOP) Associate in Collections to join our client.Contract Period: 6 months with potential to extend or convert
Pay Rate: $21.82 per hour
Location: Mississauga, ON
Location Type: Hybrid; must go into office once a month, subject to change (MUST be available for the whole training period. Mandatory attendance.)
Business Hours: Monday to Friday7 AM to 11 PM, Saturdays 8 AM to 6 PM, Sundays 1 PM to 8 PMJob Responsibilities:

• Perform In-bound/Outbound collections call to clients regarding passed due payments
• Respond to inquiries regarding delinquent accounts and negotiate payment arrangement
• Offer Hardship solutions to customers by completing risk assessments
• Perform other related service responsibilities as required
• Document all activity details in appropriate systems
• Manages all transactions related to customer and branch calls or refers to appropriate internal business groups
• Follows documented policies and procedures to execute transactions, activities and processes within assigned authorities

Experience & Qualification Requirements:

• Strong communication and writing skills
• 6 months of previous call center minimum
• Basic understanding of Consumer Collections and relevant functional procedures
• Intermediate knowledge of Microsoft Office (Excel, Word, Outlook)
• Strong conversation communication skills and negotiating skills
• Proven ability to work effectively in a fast-paced environment
• Proven ability to multi-task, prioritize workload and meet deadlines

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Expected salary: $21.82 per hour

Location: Mississauga, ON

Job date: Sun, 22 Jun 2025 06:40:20 GMT

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