EAM I/C F&B 行政助理经理-餐饮

Job title: EAM I/C F&B 行政助理经理-餐饮

Company: IHG Hotels & Resorts


Job description: Job Description:What is the job? 工作内容As Executive Assistant Manager you’ll provide leadership direction to the hotels by maximising financial returns, driving development of people, creating and maintaining memorable guest experiences,executing on brand standards, and building awareness of hotel and brand in the local community. You may need to act as the General Manager in his/her absence.Executive Assistant Manager Food & Beverage is a strategic business leader for the hotel and F&B operations. You are responsible for overseeing all areas within the Food & Beverage department, including Banquet Ops, Kitchen and Stewarding ensuring they develop products and services that meet and exceed guest expectations and provides a return on investment to the owners. The position has overall responsibility for achieving financial performance, guest and colleagues engagement; and for supporting IHG initiatives, and IHG expansion by developing our Talent Pipeline.
行政助理经理将承担酒店的领导和监管职责 ，提高财务回报，促进员工发展，打造并维护难忘的宾客体验，执行品牌标准，提升酒店和品牌在当地的知名度。您可能需要在总经理缺席时代为行使其职责。行政助理经理餐饮是酒店和餐饮业务的战略领导者。负责监督餐饮部的所有区域，包括宴会运营，厨房和管事部， 确保开发 的产品和服务满足并超过客人的期望，并为业主提供投资回报。该职位全面负责实现财务绩效，客人和同事 的融入度； 并通过发展我们的人才管道来支持洲际酒店集团的计划和扩张 。Your day to day 您的日常工作Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers.
指导日常活动，计划和分配工作 确保您始终拥有人数适合的员工团队 。
Develop your team and improve their performance through coaching and feedback, and create
performance and development goals for colleagues recognise good performance.
通过辅导和提供反馈培养团队并提高绩效，为员工制定绩效和发展目标，表彰表现优异的员工 。
Observes behaviors, and provides timely feedback to individuals and/or leaders to ensure continuous improvement of service performance.
观察员工的行为，并及时向员工和或领导提供反馈，以确保服务绩效的持续改善。
Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently.
为员工提供培训，确保他们的服务符合相关规定和我们期望的标准 并拥有高效工作所需的工具 。
Recommend or initiate any HR elated actions where needed.
需要时推荐或发起人力资源相关行动。Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
通过与其它轮值同事及部门管理人员的日常沟通和协作，促进团队合作、提高服务质量。
Hires , retains and develops diverse, high caliber talent that positively make a significant contribution to the hotel goals. Encourages the hiring, development and retention of loyal team member.
招聘、保留和发展多样化的高素质人才，为酒店的目标做出积极的贡献。鼓励雇佣、发展和留住忠诚的团队成员。
Fosters an environment of teamwork where colleagues can communicate openly; keeps colleague informed of key business information。
营造团队合作的环境，让同事可以公开交流；让同事了解重要的业务信息。
Celebrate successes and recognizes the contribution of team members; ensuring recognition occurs throughout the department and the hotel.
庆祝成功并认可团队成员的贡献；确保在整个部门和酒店得到认可。
Maintains high performance levels in the department by setting SMART goals and expectations in line with company priorities and hotel goals.
根据公司优先事项和酒店目标，制定SMART目标和期望，保持部门的高绩效水平 。
Improve colleague engagement while supporting IHG initiatives and expansion by developing Talent Pipeline.
提高员工的参与度，通过发展人才渠道支持洲际酒店集团的计划和扩张 。
Embraces the IHG values and emphasizes the importance of the company’s values on a daily basis.Models desired service behaviors in all interactions with guests and colleagues.
接受洲际酒店集团的价值观，并在日常工作中强调公司价值观的重要性。在与客人和同事的互动
中树立良好的服务行为。Guest Experience 宾客体验
Interact with guests and outside contacts including, , current and potential clients, government officials,travel industry representatives, suppliers, competitors local community members. Is highly visible and interacts with guests including meeting planners on a daily basis to obtain feedback on sales efforts,service levels, and overall satisfaction and to build long term relationships. Proactively develops and maintains effective relationships with internal and external key Peoples, effectively responds to and resolves guest problems and complaints in a timely manner.
与宾客和外界人士互动，包括当前和潜在客户、政府官员、旅游业代表、供应商、竞争对手以及当地社区成员。每天 与包括会议策划者在内的客人保持密切互动，以获得销售成果、服务水平和整体满意度的反馈，并建立长期合作关系。积极发展和维护与内部和外部关键人员的有效关系，及时有效地 回应和解决客人的问题和投诉。
Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities.
确保酒店通过出色的宾客服务和设施达到最高水平的宾客满意度 。
Reviews Guest Satisfaction survey results, and other data to identify areas for improvement in relation to service, products and promotions. Reviews findings with Food & Beverage team and ensures appropriate corrective action is taken.
审核客人满意度调查结果和其他数据，以确定服务、产品和促销方面需要改进的地方。与餐饮部团队一起审核发现并确保采取适当的纠正措施。
Knows the business and keeps abreast of competition and customer trends, new products and
legislation. Consults direct reports on operations needs and
了解业务，及时了解竞争和客户趋势，新产品和法规。就运营需求和机会向直接汇报对象咨询 。Embraces the IHG values and emphasizes the importance of the company’s values on a daily
basis. Models desired service behaviors in all interactions with guests.
接受洲际酒店集团的价值观，并在日常工作中强调公司价值观的重要性。在与客人的互动中树立良好的服务行为。General Duties and Responsibilities 工作职责Financial 财务回报
Help the General Manager in the development, implementation and monitoring of financial and
operational plans for the hotel to ensure optimum guest satisfaction, sales potential and
profitability.
协助总经理制定、执行、监管酒店的各项财务与运营计划，确保获得最佳宾客满意度，并提升销
售潜力和盈利能力。
Make recommendations for capital improvements to enhance the assets of the hotel and/or
company and brand loyalty.
提出资产改良建议，优化酒店与公司资产，提升品牌忠诚度。
Identifies and communicates potential new revenue opportunities to the hotel department heads
influencing the development of plans to tap those opportunities.
识别并与酒店部门负责人沟通潜在的新收入机会，影响开发这些机会的计划。
Manages multiple disciplines under F&B to continually drive total hotel revenue, maximize
profitability.
管理餐饮部下属的多个部门，持续推动酒店总收入，实现利润最大化。Responsible Business 企业责任
Ensure a safe and secure environment for guests, colleagues and hotel assets.
确保酒店宾客、员工和酒店资产的安全，遵守政策与流程及相应法规要求
Act as public relations representative to raise awareness of hotel and brand in local community.
负责酒店的外联工作担任公关代表。
Drive team member involvement in community organisations, activities and businesses.
在本地提升酒店和品牌知名度鼓励团队成员参与社区组织与活动，开发本地业务。
Develop and carry out action plans to be environmentally conscious by taking steps to reduce
the hotel’s carbon footprint.
开发并执行各种行动计划，提高环保意识，逐步减少酒店排碳量。
Perform other duties as assigned. May also serve as manager on duty.
完成其它分配的任务有时可能要充当值班经理的角色。Skills 工作技能
“We are currently seeking for enthusiastic and committed individuals with exceptional communication skills that pride themselves on their ability to deliver extraordinary levels of service and provide creative solutions ”. The EAM i/c of F&B will be responsible for overseeing all areas within the Food&Beverage department, including Banquet Ops, Kitchen and Stewarding ensuring they develop products and services that meet and exceed guest expectations and provides a return on investment to the owners. He should ideally has a degree in hospitality management or a related field from an accredited college or university with preferable previous experiences in the same role or with fundamental hotel operation background within a similar market segments. He must be a good computer literate with effective and outstanding communication skills, both verbal and written . The ideal candidate will be a leader who is naturally hands on, with an on site management style, good relationship building skills and the ability to prioritize and make effective decisions. Ideally he is a dynamic and entrepreneurial Manager who invigorates and motivates the operation with confidence and style, while possessing following additional competencies:
“我们目前正在寻找热情和忠诚的人，他们拥有卓越的沟通技巧，并为自己提供卓越的服务水平和 提供创造性解决方案的能力感到自豪。”行政助理经理 餐饮将 负责监督餐饮部的所有领域，包括宴会 运营，厨房和管事部，确保他们开发的产品和服务满足并超越客人的期望，并为业主提供投资回报。 他最好拥有酒店管理或相关领域的认可学院或大学的学位，并具有相同职位的经验或在类似细分市场中具有基本的酒店运营背景。他必须精通电脑，并具有良好的口头和书面沟通能力。理想的候选人 应该是一个天生亲力亲为的领导者，具有现场管理风格，良好的关系建立技巧，以及优先考虑和做出有效决策的能力。理想情况下，他是一个充满活力和创业精神的经理，以自信和风格为业务注入活力和 动力，同时具备以下额外能力:Experience 工作经验
3-4 Years DOFB position in a Hotel has, Minimum 4 F&B outlets and Over 1500 pax Minimum
Ballroom and Banquet operation with over 50 million RMB F&B budget in five star Luxury Hotel.
Good command off Mandarin And English. Understanding the Business, Influencing Outcomes
Building Network, Planning for Business, Team Building, Valuing Diversity , Leading People,
Adaptability, Drive for Results, Customer Focus, Managing Operations, Good judgment skill under the pressure 。
3-4年奢华五星级酒店餐饮总监 岗位的综合管理经验 所管理的酒店餐饮部至少 有 4 家 餐饮运营餐厅，可容纳1500 人以上的宴会厅和宴会运营， 餐饮预算超过 5000 万元 。 熟练 的普通话和英语 能力。了解业务。采取特定策略和行动建立网络，业务规划，团队建设，重视多样性，领导人员，适应性，驱动结果以客户为中心，管理运营，在压力下良好的判断能力。
Others 其他
Age, between 35-40, work in one of the Chinese first tear city With five star hotel . Has good food
knowledge Chinese and western Cuisine , understands from wine, spritz and coffee.
年龄在 35-40 岁之间 ，曾在中国一线城市的五星级酒店任职 。具有良好的中西美食知识，对酒水
和咖啡都有了解。How do I deliver this? 如何履行职责
We genuinely care about people and we show this through living out our promise of True
Hospitality each and every day. It’s what connects every colleague in all IHG ® hotels.
我们发自内心地关怀他人，每天践行时刻展示真正的待客之道 的承诺。这是IHG旗下所有酒店全体员工团结一心的源动力 。
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are
specific, core service skills.
每一个酒店品牌均以自己的方式展示真正的待客之道；真正的待客之道的关键是所有具体和核心的服务技能 。
True Attitude: being caring, wanting to make a positive difference, and building genuine
connections with guests.
诚挚态度 关心宾客 希望给宾客留下正面的印象并建立真挚的情感纽带。
True Confidence : having the knowledge and skills to perform your role, and giving guests the
confidence that they can trust you, to help and support them during their stay.
真正自信具备履行本职工作所需的知识与技能，并赢得宾客的信任，让他们相信您可在其入住期
间为其提供帮助和支持。
True Listening : focusing on what your guest is saying, picking up on body language that is often
overlooked, and understanding what the guest wants and needs.
用心倾听重视宾客表达的观点，留意到通常被忽视的身体语言并了解宾客的愿望与需求。
True Responsiveness : is about providing guests with what they need, and doing so in a timely
and caring manner.
积极响应及时周到地满足宾客的需求。
There’s so much more to the job than we can capture here. It’s simply about creating great
experiences, doing the right thing and understanding people.
您的工作职责远远不止这里列出的内容，但其核心可以归结为打造卓越的体验、做正确的事和理解他人 。
What we offer 我们提供
We’ll reward all your hard work with a great salary and benefits.great room discount and superb
training.
我们认可您的努力工作，并提供有竞争力的薪酬和福利，同时还有房价折扣和高质量的培训。

Expected salary:

Location: China

Job date: Wed, 22 Jan 2025 07:54:01 GMT

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