E-Commerce Associate

Job title: E-Commerce Associate

Company: British American Tobacco


Job description: BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industryTo achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!British American Tobacco Pakistan has an exciting opportunity for an E-Commerce Associate in LahoreROLE SUMMARYThis role is part of Marketing – New Categories and is responsible for handling the operations of MEC E-commerce As an E-Commerce Associate, you will work with other members of our E-Commerce Operations team to maintain and run the day-to-day operations of our e-commerce sites in APMEA WEST markets.Your key responsibilities will include:

• Collaborate with the technical teams regarding the stability of the websites, raise any technical challenges to IDT team and follow-up resolution
• Track E-Com sales daily
• Handle the operations between the distributors & fulfillment agencies
• Maintain an adequate stock level for E-Com to avoid any OOS situation
• Daily checks of site to ensure there are no glitches, site is functioning on both desktop and mobile, site speed is acceptable
• Review and reconcile sales with relevant partners before posting it on system on daily basis
• Manage ongoing customer relationships through setting the standard processes in place with our customer care agency
• Define the best approach in dealing with complaints & compensation within the allocated budget

What are we looking for?

• Experience in working with overseas clients & agencies is an added advantage.
• A Bachelor’s Degree in business management, Marketing, Digital Marketing.
• 2+ years of experience in e-commerce store operations management.
• Experience in Shopify storefront management.
• Strong troubleshooting, problem-solving, and analytical skills and partner management.
• Strong presentation, interpersonal, and communication skills.
• The selected candidate must work according to Canadian hours to ensure alignment with the team and operations. The shift timing will be from 5 PM to 1 AM PK time.

What we offer you?

• We offer a market-leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn’t limited by boundaries; it’s propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn’t just a statement – it’s a reality we’re eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You’ll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience .If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential. #LI-NS2

Expected salary:

Location: Lahore, Punjab

Job date: Thu, 06 Feb 2025 04:28:51 GMT

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