Dynamics 365 Support Analyst (Senior Business Systems Support Officer)

Job title: Dynamics 365 Support Analyst (Senior Business Systems Support Officer)

Company: Queensland Government


Job description: As a senior member of the Court Application Operations team, you will use your technical expertise to support and enhance core, line of business applications, in addition to delivering effective and reliable ICT support and solutions. You will deliver proactive regular maintenance tasks, incident/problem investigation and resolution, request fulfilment, continuous service improvement activities, and various project activities.Job details Position status Permanent
Position type Flexible full-time
Occupational group IT & Telecommunications
Classification AO6
Workplace Location Brisbane Inner City
Job ad reference QLD/600675/24
Closing date 10-Nov-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person Nathan Frost
Contact details Phone: (07) 3738 7807
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• Provide technical expertise to support, maintain, and enhance critical business applications.
• Develop, undertake and continuously refine routine, proactive system checks and maintenance activities on business-critical systems.
• Provide specialist technical knowledge and skills in the fulfilment of requests from either clients, other IT teams, or external service providers.
• Provide responsive escalated technical support in the investigation and resolution of complex incidents and problems.
• Assist in the delivery of discrete operational project work packages or managed activities as directed by your team leader or the management team.
• Develop and maintain positive working relationships with key internal and external stakeholders including clients, colleagues, other business units, and external providers.
• Provide technical leadership to junior members of the team as required.
• Maintain an awareness of current and emerging whole of Government ICT through researching of strategies, policies, standards, and of relevant technologies and industry best practice.
• Use your initiative and proactive approach to identify opportunities and initiatives that will enhance I&CT delivered services.

Applications to remain current for 12 months.Job Ad Reference: QLD/600675/24Closing Date: Sunday, 10 November 2024Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote and .Please ensure you download all attachments and follow the instructions on how to applyDocumentsBefore applying for this vacancy please ensure you read the documents below.

Expected salary:

Location: Brisbane, QLD

Job date: Wed, 30 Oct 2024 08:30:58 GMT

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