DQ Improvement and Engagement Officer, Band 5

Job title: DQ Improvement and Engagement Officer, Band 5

Company: NHS


Job description: Join an innovative, award-winning Business Intelligence team at the forefront of driving transformative change through data-led intelligence and insights. Supporting the Trust’s coding programme and DQ strategy you will help improve the patient experience through data-driven strategies. The BI team is dedicated to innovation, utilising cutting-edge tools like Tableau dashboards, machine learning, and predictive analytics to shape the future of healthcare. We are seeking a DQ Improvement and Engagement Officer to help improve operational data workflow and engage with all levels of staff to help provide accurate and timely hospital activity data enabling correct billing and supporting critical external reporting to NHSE.In recent years, the BI team has been instrumental in guiding the Trust through critical healthcare challenges, predicting COVID-19 admissions with advanced forecasting models, developing real-time operational dashboards, and accessing unprecedented data flows. This exceptional work has earned national acclaim, including the Health Tech Newspaper Award for Best Use of Data in 2020 and AphA’s Analytical Team of the Year award.This is a dynamic and exciting time to join the Gloucestershire Hospitals as we advance our Digital BI strategy. With ambitious plans there are so many opportunities for personal and professional growth. Join us and be part of a team shaping the future of healthcare innovationMain duties of the jobWe are seeking a skilled, motivated Improvement and Engagement Officer with strong data mapping expertise, who can communicate and work closely with diverse stakeholders to improve workflow to ensure accurate data for analysis. The ideal candidate will excel under pressure, manage conflicting deadlines and prioritise tasks efficiently.A key focus of the role is to support the Trust’s Business Intelligence team in improving patient experience, contributing to our vision of delivering the “Best Care for Everyone.” This role requires excellent communication skills and will be able to promote change within a challenging environment.The successful candidate will:Assist the Data Quality Team to deliver the Data Quality Coding Programme and Strategy for the Trust.To engage and provide support to operational staff to ensure correct processes and workflow are followed to improve patient safety and recover lost income.Ensuring that the Trust meets the required technical standards for data submitted externally by engaging with operational staff across all levels.Such other duties which may from time to time be necessaryAbout usGloucestershire Hospitals is dedicated to nurturing the growth and potential of its staff. Within the BI team, regular internal training sessions are held to develop knowledge sharing and promote best practices across the team. With a wealth of expertise spanning all areas of the NHS, our team provides a supportive environment to help you advance in your career. Additionally, we offer access to resources like the Information Professional Register, equipping you with valuable tools to support your ongoing professional development.We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another. With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals.Date posted15 January 2025Pay schemeAgenda for changeBandBand 5Salary£29,970 to £36,483 a year paContractPermanentWorking patternFull-timeReference number318-25-T0027Job locationsRiverside HouseCollege Baths RoadCheltenhamGL53 7QBJob descriptionJob responsibilitiesThe main responsibilities for this job is to assist the Data Quality Team to deliver the Data Quality Coding Programme and Strategy for the Trust by engaging with operational staff in challenging conditions and extremely busy environments.The post holder will be confident in working with users and implementing good processes to improve the quality of data being recorded. Be able to implement SOPs and provide training to all clinical staff.The post holder will also be expected to engage in all areas of the hospital to highlight any potential issues with data-driven workflows that might affect hospital activity data for reporting and billing Job descriptionJob responsibilitiesThe main responsibilities for this job is to assist the Data Quality Team to deliver the Data Quality Coding Programme and Strategy for the Trust by engaging with operational staff in challenging conditions and extremely busy environments.The post holder will be confident in working with users and implementing good processes to improve the quality of data being recorded. Be able to implement SOPs and provide training to all clinical staff.The post holder will also be expected to engage in all areas of the hospital to highlight any potential issues with data-driven workflows that might affect hospital activity data for reporting and billingPerson SpecificationQualifications & ExperienceEssential

• Good working knowledge of MS Office products in particular Excel
• An understanding of the NHS Data Dictionary including datasets and data standards
• A good understading of process mapping and engaging with staff across all levels in the Trust.
• An understanding of the importance of data quality and have an understanding of methods used to investigate data quality
• Be able to manage change and implement processes where needed.
• Ability to challenge and manage user expectations
• Good problem solving skills to aid in the analysis of complex data and to draw meaningful insight
• Attention to detail
• Excellent Communication skills

Desirable

• The ability to exercise own initiative and work independently to achieve objectives and deadlines.

Person SpecificationQualifications & ExperienceEssential

• Good working knowledge of MS Office products in particular Excel
• An understanding of the NHS Data Dictionary including datasets and data standards
• A good understading of process mapping and engaging with staff across all levels in the Trust.
• An understanding of the importance of data quality and have an understanding of methods used to investigate data quality
• Be able to manage change and implement processes where needed.
• Ability to challenge and manage user expectations
• Good problem solving skills to aid in the analysis of complex data and to draw meaningful insight
• Attention to detail
• Excellent Communication skills

Desirable

• The ability to exercise own initiative and work independently to achieve objectives and deadlines.

Expected salary: £29970 – 36483 per year

Location: Cheltenham, Gloucestershire

Job date: Fri, 17 Jan 2025 08:43:50 GMT

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