Director, People Experience

Job title: Director, People Experience

Company: Pandora


Job description: Are you an experienced HR leader with a passion for creating exceptional employee experiences?Do you thrive in a fast-paced environment, ensuring seamless HR operations, payroll accuracy, and a workplace that enables people to do their best work? Are you excited to drive operational excellence while shaping a culture of efficiency and service? If so, this could be your next career move!About the RoleAs Director, People Experience, you will play a key leadership role in our dynamic and ambitious Global Office HR team, driving the evolution of our Employee Experience function. You will be responsible for delivering service excellence, optimizing HR operations, and fostering a culture of continuous improvement.Leading HR Operations, Payroll, and Facilities for our Global Office in Copenhagen, you will enhance service delivery, streamline processes, and ensure compliance, scalability, and responsiveness. This role is an opportunity to create a seamless and engaging workplace experience where employees can thrive.Key ResponsibilitiesHR Operations & PayrollLead HR Operations and Payroll teams, ensuring accurate, timely, and compliant payroll execution and data management.Drive efficiency, scalability, and compliance through process improvements and automation.Oversee seamless employee lifecycle support, from onboarding to offboarding.Harmonize policies, processes, and documentation to create a consistent employee experience.Monitor service levels and team performance, ensuring high responsiveness, accuracy, and customer experience.Facilities Management & Workplace ExperienceOversee Global Office Facilities, including reception and maintenance, to create a productive and engaging workplace.Ensure effective space planning, office operations, and maintenance to support business needs.Lead initiatives to enhance the workplace experience, improving employee satisfaction and efficiency.Ensure compliance with health, safety, and security standards, proactively mitigating risks.Manage relationships with external vendors, service providers, and landlords to ensure high-quality and cost-effective facility operations.Leadership & Continuous ImprovementDevelop and implement strategies to enhance operational efficiency across HR, Payroll, and Facilities.Foster a culture of continuous improvement, leveraging data and employee feedback to optimize processes.Partner with key stakeholders to align HR operations and workplace services with business objectives.Ensure seamless coordination between HR, Finance, IT, and other functions for an integrated employee experience.Lead, develop, and inspire a high-performing team, fostering accountability, collaboration, and service excellence.What We’re Looking ForWe are seeking a strategic, results-driven leader with deep expertise in HR operations, payroll, and facilities management. You thrive in a fast-paced, global environment, driving operational excellence, compliance, and service improvements. A strong communicator and collaborator, you leverage data to optimize operations, influence stakeholders, and build high-performing teams that enhance the employee experience.Your Profile8+ years of HR leadership experience in a global, matrixed organization.Proven expertise in HR operations, payroll, facilities management, and service delivery excellence.Strong background in process improvement, HR technology implementation (HRIS, Service Management tools), and case management systems.Ability to analyze operational data to drive improvements and influence key stakeholders.Deep knowledge of HR legislation, employment laws, and compliance frameworks (Danish labor law is a plus).Proven ability to lead, develop, and motivate high-performing teams in fast-paced environments.Strong collaboration and influencing skills.Excellent analytical and problem-solving skills, with the ability to resolve complex HR and operational challenges.Outstanding communication and interpersonal skills, engaging effectively at all levels of the organization.Strong numerical and data-driven decision-making skills.If you’re passionate about operational excellence and creating an outstanding employee experience, we’d love to hear from you!Why join us?At Pandora, you will be part of a global company with a bold vision, driven by talented people who share a passion for making a difference. We offer an exciting, inclusive environment with opportunities to learn, grow, and create impact.Did we get your attention?If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site .Icing on the cakeYou will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.About Pandora
Established in 1982, Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores.Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.

Expected salary:

Location: København

Job date: Sun, 02 Mar 2025 08:48:35 GMT

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