Director of Spa & Wellness

Job title: Director of Spa & Wellness

Company: IHG Hotels & Resorts


Job description: Job Category: CreativeJob Description:About Us:A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo ®, we do more than satisfy our guest’s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Every day brings new discoveries, fresh ideas, and unexpected journeys.So, just like our hotels, no two colleagues are the same. So, we’re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighbourhood story to life? At Hotel Indigo® hotels, we’re excited to meet spirited characters who can delight the most curious guests.Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliff side pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.Are you ready to join our pre-opening team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe!Your Day-to-DayAs the Director of Spa & Wellness, you will provide visionary leadership to the spa and recreation team, delivering a world-class guest experience while supporting sustainable business practices and nurturing a culture rooted in True Hospitality.People

• Lead, inspire, and develop a team of spa and recreation professionals to deliver exceptional service aligned with IHG® standards.
• Implement team engagement strategies including performance reviews, coaching, and continuous professional development.
• Partner with HR on staffing, recruitment, and any necessary employee relations actions.

Financial

• Collaborate across departments to build relationships that enhance the overall guest experience while promoting responsible and profitable operations.
• Work with Sales and Marketing to design and promote wellness programs that drive revenue and elevate brand reputation.
• Contribute to the preparation of the annual budget, manage departmental expenses, and track key financial metrics to ensure goals are met.

Guest Experience

• Foster a culture of excellence, ensuring spa and recreational offerings meet the evolving needs of guests.
• Oversee the quality, cleanliness, and safety of all spa and recreational areas, maintaining high brand standards.
• Resolve guest concerns and requests with empathy and efficiency to ensure satisfaction and loyalty.

Responsible Business

• Champion environmentally sustainable and socially responsible initiatives, including waste reduction, energy efficiency, and community involvement.
• Ensure compliance with local regulations, industry standards, and all health and safety requirements.

What We Need From You

• Bachelor’s degree in Recreation Management, Hospitality, Business Administration, or a related field.
• Proven leadership experience in a spa, recreation, or hospitality management role.
• Strong financial acumen with experience managing budgets and analyzing financial reports.
• Exceptional team leadership, interpersonal, and organizational skills.
• Deep understanding of responsible business practices and community engagement.
• Excellent communication and problem-solving abilities.

How You Will DeliverAt IHG®, we care deeply about people. That’s why everything we do is grounded in our promise of True Hospitality, which you will deliver through:

• True Attitude – Being genuinely caring, making a positive impact, and forming real connections with guests and colleagues.
• True Confidence – Using your knowledge and skills to provide reliable, high-quality service that earns guest trust.
• True Listening – Focusing on verbal and non-verbal cues to understand guest needs and deliver tailored service.
• True Responsiveness – Anticipating and responding to guest needs promptly and thoughtfully.

Expected salary:

Location: Oman

Job date: Wed, 18 Jun 2025 23:00:32 GMT

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