Job title: Director & Global Process Owner (GPO) Record to Report (R2R)
Company: IHG Hotels & Resorts
Job description: Job Description:Director & Global Process Owner (GPO) Record to Report (R2R)Process excellence at IHG is all about driving efficiency, innovation, and seamless guest experiences on a global scale. By optimising end-to-end processes, we empower teams to work smarter, deliver exceptional service, and fuel business growth. At IHG, process excellence isn’t just about improvement-it’s about transformation that makes a real impact.Your day to dayReporting to the VP of Process Excellence, you will own the global Record to Report (R2R) process with full accountability for its overall strategy, end-to-end process design and transformation road-map – across functional, geographic, and business units, ensuring standardisation, efficiency, and effective tracking of KPIs.In addition, you will work closely with Group Finance Governance to drive improvements in the efficiency and effectiveness within our control environment, and with the Change and Communication team to influence culture change (for process success and adoption) and stakeholder engagement.Curious and committed to continuous improvement, this high-profile role is a crucial element of our desire to transform; remove manual processes, optimise both user and customer experiences and offer agile delivery of our services in response to business requirements via our offshore business service centre (BSC).
Process Governance:
What we need from youWhilst we love experience, mindset is of equal importance. We’re looking for someone who is committed with a natural ability to operate effectively in a fast moving, global environment.
Critical Expertise & Experience
Technical Skills and Knowledge:
#LI-CB2#LI-HYBRID
Expected salary:
Location: United Kingdom
Job date: Sat, 29 Mar 2025 07:18:53 GMT
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