Job title: Director, Client Service Manager
Company: Standard Chartered
Job description: About Standard CharteredWe’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.Together we:
Job SummaryThe role’s principal responsibility is to actively manage and maintain a strong level of satisfaction among the most important clients within Financing & Securities Services (FSS) globally. The client base includes some of the largest global financial institutions which have extremely exacting standards and expect global best levels of client service. The job holder’s responsibility is to understand these requirements and ensure they are delivered consistently to a high standard. He/she will also interact strongly with other Business Account Managers (BAMs) regionally to exchange ideas and maintain uniformity across regions.The role requires an in-depth understanding of each client’s business model, based on sound industry experience coupled with analysis of the client’s individual needs. Collaboration and co-operation are hallmarks of success as the jobholder often needs to bring together multiple internal parties such as regional and country heads of FSS, Operations, Product Management, Financial Institutions, as well as external entities, to find innovative solutions to complex, often multi-market requirements. In so doing he /she is expected to maintain the right balance between effective cost management and sometimes bespoke solutions.Success factors will include hard targets for retention of existing revenue. Client satisfaction is a key factor in expanding existing FSS relationships and maintaining a strong pipeline of potential new business from existing clients, will work together with FSS Relationship Managers and Sales to convert, is another key success factor.The role is also responsible for the client relationship throughout the implementation process and will act as the single point of contact for the client during the implementation phase. He/she will participate in meetings with the client and define the solution design.Key Responsibilities
Skills and Experience
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Expected salary:
Location: Kwun Tong, Hong Kong
Job date: Sun, 13 Apr 2025 07:39:50 GMT
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