Digital Project Senior Analyst – AVP ( Hybrid)

Job title: Digital Project Senior Analyst – AVP ( Hybrid)

Company: Citigroup


Job description: Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.Shape your Career with CitiCiti’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitionsWe’re currently looking for a high caliber professional to join our team as Digital Project Senior Analyst,- AVP( Hybrid) ,Internal Job Title: Project Sr Analyst – C12 based in Kuala Lumpur. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance: Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.The Project Sr Analyst is a seasoned professional role within the Digital First Transfer Agency team. The goal of the team, in collaboration with Technology and Product partners, is to define and execute a project plan of work to deliver on Citi’s Digital First Transfer Agency program.The Project Sr Analyst will play a key role within Citi’s Kuala Lumpur Operations centre. They are expected to help drive engagement and successfully roll out the Digital First program. They will be required to integrate subject matter and industry expertise within an Agile development program. Good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources will be key to ensuring a successful roll out, inclusive of team training and operational readiness activities. Given the variety of local and global stakeholders from different areas of the business, strong communication skills will be required.Role Background :Citi is operating in a continually changing environment and undergoing a period of growth Globally in the fund administration space.As part of the recent growth in APAC, there is a focus is on delivery of a high performing digital model for Clients, Investors, Advisors and Operations teams.The individual appointed will be a key team member who will will support and enhance the Digital model for Transfer Agency, within the Global Change management team.Key Responsibilities:Successful candidate will manage a team involved in all aspects of Digital Support and Change management for key locations across APAC.

• Requirements gathering/gap analysis (including facilitation of workshops) and documentation of business requirements (BRD’s/Impact Assessments for enhancement requirements, User Stories) for the system including reporting.
• Document Operational Models & mapping out of new target operating models, balancing client needs with regulatory requirements & Citi’s multi-location operational model.
• Alignment with Citi’s standard TA product catalogue & ensuring ongoing updates are documented & submitted where required.
• Manage the planning, preparation, and delivery of the testing phases (including functional, regression and Op model testing) for the system and processes, including developing, executing and documentation of test plans, test cases and results.
• Manage the co-ordination, support and execution of User Acceptance Testing, Model Office & Parallel runs (pre implementation).
• Working with multiple operational areas regarding each phase of the project to ensure input, engagement, and that operational requirements are reflected in the project deliverable
• Assisting in the development and execution of Operational Readiness in preparation of Go-Live, including training programs and operating procedure design
• Provide input to management at TA platform level re.co-ordination of environments, package releases, testing.
• Supporting the operating model design, systems migration process and process re-engineering
• Assess, understand, and manage interdependencies with other work streams
• Contribute to other work-streams as the need arises.
• Quickly develop solid understanding of the technical systems used to deliver the TA service Act as functional TA SME if required.
• Promote a ‘Fintech First’ approach when considering manual processes. Automation/efficiency should be the go to model.
• Development of trusted & collaborative relationships with technology counterparts.
• Openly share knowledge internally
• Mentor and regularly engage less experienced team members to drive efficiencies & mitigate risk within our operational processes we deliver to our clients.

Development Value:

• Opportunity to work on a high-profile projects
• Work as part of a Global Change management team
• Work in partnership with internal and external parties such as internal management, operations, technology, Clients and vendors
• Grow and develop project skills, system and Transfer Agency business knowledge
• Develop system testing skills.
• Gain experience in working with a third-party vendors and stakeholders.

Skills & Competencies:

• Strong analytical skills
• Excellent problem solving ability and good business judgement – knowing when to escalate, who to keep informed to identify next steps/resolution
• Excellent verbal and written communications skills, displaying professionalism at all times
• Demonstrated ability to work independently with minimal supervision, self- starter, adaptable
• Strong communication and stakeholder management skills.
• Proven ability to be part of a high-performance team.
• High degree of accuracy and attention to detail
• Ability to negotiate with and influence internal stakeholders at all levels and project counterparts
• Ability to manage numerous competing concurrent activities and complex integration solutions
• Familiar with Change Control cycle and applying same to their work-stream.
• Effective time management and ability to adhere to deadlines is required.
• Highly PC literate (e.g. HTML Visio, Project, PowerPoint, Quality Centre, Advanced Excel, Word, Outlook)
• Highly motivated
• Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success.Knowledge/Experience:Essential:

• This position requires an individual with a proven record of managing a team and/or working in a Client facing or operational support role.
• 5-8 years industry experience in Fund Administration in a change analyst, business analyst or business support role.
• Working knowledge of HTML
• Demonstrable understanding of TA business and processes
• Strong understanding of project management methodologies, including Agile
• Experience in working with vendors, clients and/or operations teams in a support capacity.

Education Qualifications:

• Bachelor’s degree in accounting/finance/business studies/technology or equivalent desirable project management or business analyst certification by a reputable organization preferred.
• Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience in Transfer Agency, Business Support and/or Change Management.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required..Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.Take the next step in your career, apply for this role at Citi todayhttps://jobs.citi.com/deiJob Family Group: Operations – CoreJob Family: Operations Project ManagementTime Type: Full timeCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View Citi’s and the poster.

Expected salary:

Location: Kuala Lumpur – Selangor

Job date: Fri, 09 May 2025 06:30:21 GMT

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