Deputy Client Services Manager (CCDM)

Job title: Deputy Client Services Manager (CCDM)

Company: Rapport Guest Services


Job description: Job IntroductionWe are looking for a Deputy Client Services Manager to join and lead a team of 15 Receptionists including Events and Switchboard. In this role, you will be responsible for creating a thriving workplace and ensure your team are satisfied in their job and work environment. You will act as a role model for all ambassadors by continuously exhibiting a high level of service and attention to detail in all tasks.Our client is one of the world’s largest international law firm’s, based in Canary Wharf.Contract Type: Full-time, PermanentHours: 40 per week (Monday-Friday, with flexibility as needed)Ideal Start Date: April 2025Main Responsibilities:

• Ensure adherence to operational and service standards, and promote accountability from the whole team.
• Hands-on approach within daily operation and managing team’s performance.
• Lead and manage various projects for the clients.
• Encourage and promote team engagement.
• Build excellent rapport with clients and colleagues alike.
• Handle customer escalated complaints and resolve issues.
• Support additional training and coaching as needed to ensure everyone is performing their job efficiently.
• Be primary liaison for other in-house service providers.
• Deputise for the Client Services Manager in their absence.

The Ideal Candidate Will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Have at least two years of leadership experience in a similar role.
• Be knowledgeable about HR and Recruitment procedures, and best practices.
• Show genuine passion for team development and personal growth.
• Exhibit strong financial acumen coupled with exceptional communication skills.
• Bring an engaging personality that emphasises integrity and high service standards.
• Demonstrate excellent interpersonal skills, influencing positive outcomes.
• Thrive under pressure while maintaining a proactive and intuitive approach.

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer a daily meal subsidy.
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. In addition, we offer free access to the on-site Health Club.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Why Rapport?Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.About the CompanyRapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.The following content displays a map of the job’s location.Deputy Client Services Manager (CCDM)

• Salary Competitive
• Frequency Annually
• Job Reference rapport/TP/97912/6624
• Contract Type Full Time – Permanent
• Closing Date No Expiry Date
• Job Category Deputy/Assistant Reception Manager
• Business Unit Rapport
• Location Canary Wharf, United Kingdom
• Posted on 05 February, 2025

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Expected salary:

Location: Canary Wharf, East London

Job date: Fri, 07 Feb 2025 08:44:47 GMT

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