Deposit Products Development Manager – Wealth Products Management

Job title: Deposit Products Development Manager – Wealth Products Management

Company: The Bank of East Asia


Job description: Together, we can achieve moreThe Bank of East Asia, Limited (“BEA”) is Hong Kong’s largest independent local bank with 48 branches, 42 SupremeGold Centres, and 3 i-Financial Centres throughout the city.Overseas, BEA has established a presence in Southeast Asia, the United Kingdom, and the United States. Worldwide, including Hong Kong and the rest of Greater China, BEA operates around 130 outlets and employs approximately 8,000 people. We invite you to become part of our team and to pursue a bright and exciting future.Personal Banking DivisionThe Personal Banking Division (PBD) is responsible for developing and managing the Hong Kong personal banking businesses of the Bank group, including deposits, account services, credit cards, consumer finance, mortgage loans, retail investment products, insurance products, branch distribution, channel & transaction management, marketing and retail risk & compliance.Responsibilities

• Review and streamline end-to-end process and work flow to improve service level and efficiency
• Ensure customer centric design of deposit products
• Act as the owner of deposit account to drive deposit account specified projects
• Deliver new initiatives to optimize account opening flow and to achieve business goals and KPIs which includes deposits growth and streamline processes for operational efficiencies
• Liaise with various product / business owners in revamping feature or workflow so as to enhance product/service competitiveness
• Facilitate successful implementation of new/revamp deposits product to meet customer needs and enhance the attractiveness;
• Coordinate and liaise with relevant departments for branch operations process refinement and streamlining;
• Keep abreast of market trend to ensure deposits products are competitive;
• Ensure standardized practice in disclosing products and services information, features, risks, to customers throughout and after the sales process
• Manage end-to-end process and workflow as well as deposits product maintenance including timely preparation, review and updates of account documents, related forms, procedure manual, terms and conditions and other materials for deposits products to comply with regulatory requirements and the bank’s internal policies.
• Ensure all procedures account process and deposits account maintenance are in compliance with all policies, rules, guidelines, requirements prescribed by regulators as well as the Bank
• Support deposits product and services enquiries from internal business partners (e.g. address customer complaints and recommend enhancements to current processes to improve customer experience)

Requirements

• University graduate in Business Administration, Marketing or related discipline preferred
• Minimum 5 years’ of experience in the banking sector with good knowledge of retail banking products and services, customer experience or product management
• Preferably possess / obtain Core or Professional level of qualification under the HKMA Enhanced Competency Framework (ECF)
• Relevant HKIB qualification is an advantage
• Independent, self-motivated and excellent problem solving skills
• Proficiency in Excel, Word and PowerPoint
• Relevant HKIB qualification is an advantage
• Good command of written and spoken English and Chinese, preferably including Putonghua

(Candidate with less experience will be considered as Assistant Deposit Products Development Manager)Please apply online via the BEA Careers website athttps://careers.hkbea.com/psp/hcmprd/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=4621&PostingSeq=1or by clicking the “Apply Now” button. Kindly note that if you are a new user, you have to first create your User Profile before you can apply.Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank’s Personal Data Policy, which is available upon request. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after 1 year.

Expected salary:

Location: Hong Kong

Job date: Thu, 31 Oct 2024 08:39:13 GMT

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