Data Processing and Project Management Support Officer (1 Yr Contract $37k)

Job title: Data Processing and Project Management Support Officer (1 Yr Contract $37k)

Company: Make The Right Call


Job description: About Make The Right CallMake The Right Call is based in Hong Kong with more than 20 years’ experience servicing various industries such as International Publishers, Public Utilities, HK SAR Government Departments, International Non-governmental organizations (NGOs), Fast Moving Consumer Goods (FMCG), Automobiles, Trade Fair Exhibitors, E-Commerce & Lifestyle, it’s also an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behaviour in the new norm business environment.Operating 24/7, with a seating capacity of over 330 workstations As a diverse and inclusive organization, we have more than 200 dynamic, energetic, fun and professional team members from all walks of life. Join us at Make The Right Call and learn how you can be a professionally trained Customer Care personnelTo learn more about Make The Right Call, please visit us www.maketherightcall.comResponsibilities

• To perform data collection, input, sorting and analysis of the departmental quality and safety competitions and generate reports;
• To provide technical assistance for Quality and Safety event and its preparation works, including PowerPoint presentations;
• To perform data input for Public Works and Non Public Wor ks entries of upcoming Considerate Contractors Site Award Scheme
• To provide technical assistance in knowledge management’s tasks
• To coordinate and handle safety training returns, safety reports and safety statistics
• To provide technical assi stance for internal and external IMS audits;
• To provide support in organizing quality and safety’s events and
• Any other duties assigned

Reqirements– possess a Higher Diploma in Engineering (Electrical, Mechanical, Automobile, Electronics,
Computer, Information Technology, or Building Services discipline) from a Hong Kong
polytechnic university / polytechnic, the Hong Kong Institute of Vocational Education or a
technical institute / technical college, or equivalent; and have a minimum of 5 years’ post
qualification full time working experience in the above mentioned engineering field; or
– possess a Higher Diploma in Engineering, Science or Technology field from a Hong Kong
polytechnic university / polytechnic, the Hong Kong Institute of Vocational Education or a
technical institute / technical college, or equivalent; and a minimum of 5 years’ post
qualification full time working experience in innovation & technology projects, asset
digitization, data analysis, predictive maintenance or energy management related to
electrical and mechanical engineering field [including electrical / mechanical / building
services / electronics / information / biomedical systems and equipment or motor
vehicles]; or
– possess an associate university degree or above in, Engineering ( Electrical, Mechanical,
Automobile, Electronics, Computer, Information Technology, or Building Services discipline
), Arts, Business Administration, Marketing, Med ia, Science, Surveying or equivalent with a minimum 3 years of relevant working experience ; and met the language proficiency requirements of Level 2 or above in Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Exam ination (HKDSEE) or the Hong Kong Certificate of Education Examination (HKCEE), or equivalent=”font-family:Arial,Helvetica,sans-serif”>3-5 years’ relevant working experience in customer service with minimum 2 year in supervisory/team leader role

• Excellent business writing skills with proficient in English and Chinese
• Strong interpersonal and leadership skill.
• Detail-oriented with good organization and analytical skills
• Energetic, flexible and ability to work under pressure
• Excellent customer-service mindset, result orientated and with zeal to achieve success
• Working knowledge of Microsoft Office applications
• Shift duty may be required

To learn more about Make The Right Call, please visit us www.maketherightcall.comMAKE THE RIGHT CALL is an equal opportunity & Inclusive employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only. As an award winning call centre, our mission is to develop and growth professional customer service candidates. If you think you are one of us, we look forward to meeting you.

Expected salary: HKD37000 per month

Location: Kowloon Bay, Hong Kong

Job date: Tue, 25 Feb 2025 08:34:24 GMT

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