Data Analyst – Process Improvement

Job title: Data Analyst – Process Improvement

Company: Heathrow Airport


Job description: Job Category: Data and DigitalJob Description:The Data Analyst is a role which forms part of the Process, Change and Readiness (PCR) Team. The team’s ambition is to provide insight via data/analytics to inform, optimise and measure process improvement and business change solutions.Working collaboratively with their immediate team, the wider PCR team and project stakeholders around the business, the Data Analyst develops and delivers data and analytics projects using a variety of tools/products to improve efficiency, quality, service and value for our passengers, stakeholders and colleagues alike.The role uses agile principles to manage tasks, which may include analytical requirements, data analysis, visualisation, modelling, mining, KPI definition and data storytelling in support of the PCR priorities. The role draws on a variety of data sets, including historical data, future forecasts and manual observation data, combining datasets to provide enriched visualisations and analytical solutions in support of our priorities.Responsibilities:

• Delivering analytical solutions and Business Intelligence tools such as reports, dashboards and models in line with requirements, best practice, and Heathrow strategies
• Defining technical requirements for Data and Analytics projects, ensuring focus is placed on benefits realisation and tangible outcomes through data
• Timely project delivery from inception to deployment, prioritising workload, documentation and sharing work on completion. Ensuring that project outputs are presented in an engaging and easily digestible format, striving for simplicity and consistency
• Ability to combine datasets to drive meaningful outputs including ad-hoc deep dive analytics and qualitative & quantitative analysis
• Working closely with the Data and Products Manager to identify new tools, or data sources that can unlock new insights in our project portfolio

Qualifications:

• Expertise in Data Visualisation and Data Wrangling using analytical tools such as Excel, PowerBI, Azure Synapse
• Experience in at least one programming language (R or Python)
• A demonstrated commitment to quality deliverables with a high attention to detail and ability to solve complex problems – must be comfortable with ambiguity
• Excellent communication skills and stakeholder management experience, with the ability to story-tell technical and complex subjects to a non-technical audience

Ideally you’ll also have:

• Experience in or desire to learn data modelling and simulation (DAX, M Language, Power Platform, VBA, JAAMSim)
• Lean/Six Sigma accreditation

#LI-HybridAbout Us:There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.Join us on that journey and we’ll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.Our rewardsWe offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.Working LocationOur Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.Sustainable Travel to workHeathrow’s sets out easy and sustainable travel options that everyone can access.Equal OpportunitiesAs an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.About the Team:Together, we’re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this – providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It’s a collaborative environment, where you can rely on the support of the experts around you as you take on projects you’ll both take pride in and feel passionate about.

Expected salary:

Location: Heathrow, Greater London

Job date: Sun, 27 Apr 2025 05:56:09 GMT

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