Customer Support Representative

Job title: Customer Support Representative

Company:


Job description: JOB OVERVIEWAbout the RoleWe are looking for a Customer Support Representative to deliver exceptional support via email, chat, and social media. You must have a quiet home workspace with a reliable internet connection, as your role will involve providing support through various digital channels.Primary Responsibilities:

• Provide timely and effective responses to customer inquiries via email, chat, and social media.
• Review, investigate, and resolve customer issues to ensure high satisfaction levels.
• Maintain detailed records of customer interactions and resolutions.
• Address product recalls, warranty questions, and terms of sale.
• Collaborate with the Customer Service Manager and Team to uphold company standards for first-class customer service.
• Manage and prioritize support issues, diagnosing and resolving problems related to Chefman products.
• Follow up on general customer service issues as needed.

Qualifications:

• Minimum of 2 years of experience in a Customer Support role.
• Proficiency in Salesforce or a similar CRM platform is preferred.
• Must be proficient in reading and writing English.
• High-energy, friendly, and outgoing personality.
• Ability to thrive in a fast-paced environment.
• Excellent multitasking, prioritization, and time management skills.
• Tech-savvy with the ability to quickly master connectivity with Chefman products.
• Knowledge of Windows operating systems, networking, standard PC hardware, Microsoft Office Suite, and other common software.

• Training Period: New hires will work 9:00 AM – 5:30 PM EST during training. However, we can be flexible on start and end times depending on the candidate’s location.
• Post-Training: Once training is complete, working hours will be adjusted based on the new hire’s time zone.

Expected salary:

Location: Philippines

Job date: Sun, 29 Dec 2024 07:58:05 GMT

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