Customer Support Officer

Job title: Customer Support Officer

Company: Prysmian Group


Job description: Key Deliverables:

• Ensure timely receipt of sales plan from the S&M team and cross-check with orders already received.
• Responsible for providing customer services support after confirming the order from the marketing staff.
• Responsible for timely and correct processing of sales invoicing/ order
• Coordinate with the stores for enquiry, location and update of finished goods inventory for processing sales orders.
• Responsible to coordinate with the logistics/stores for generating proper logistics/ shipment documentation
• Ensure timely follow-up with the clients for payments and update the same on a regular basis.
• Coordinating with the production staff on forecasting of potential orders
• Log and follow up on customer contracts, agreements and orders
• Responsible to create and forward the planning sheet to the Head -Commercial.
• Coordinating with sales staff/Internal departments and customers on manufacturing progress, delivery schedules, payment status and dispatch clearances
• Responsible to create and update the Contract Review Forms and send to the top management at OAPIL
• Responsible of handling / maintaining the proper documentations as per ISO requirements.

Relationships (Internal):

• All marketing staff, Finance, Logistics,

Relationships (External):Clients, Government agencies (as applicable)Qualification:

• Degree / Diploma preferably in Business Administration.

Skills/Knowledge:

• Able to multitask multiple projects
• Good PC operating skills and simple mathematical calculations.
• Excellent written and verbal communication in Arabic & English
• Good organization skills
• Good in dealing with multiple nationalities.
• Excellent knowledge of MS-Office
• Good analytical skills.
• Good interpersonal skills.
• Ability to manage people

Experience:

• 3+ years of experience in similar field.

Business Understanding:Good understanding of the customer services support activities.Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.Visit our to learn more about Prysmian’s commitments.Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.

Expected salary:

Location: Sohar, Al Batinah

Job date: Wed, 23 Apr 2025 22:01:43 GMT

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