Customer Support Coordinator

Job title: Customer Support Coordinator

Company: Marel


Job description: As a Customer Support Coordinator (CSC) at JBT Marel, you will play a crucial role in ensuring that customers receive outstanding service throughout their journey with us. You will serve as the main point of contact for customer inquiries, managing spare parts requests, quotations, and other service related activites.You will be responsible for facilitating smooth communication between our internal teams and customers, ensuring that all customer needs are met efficiently. Your ability to proactively engage with customers, resolve any issues, and identify service opportunities will be key in maintaining strong, long-lasting customer relationships and delivering exceptional service outcomes.In your role, you will collaborate with several internal teams to ensure a coordinated, high-quality service towards customers. You will handle service requests from start to finish, track progress, and ensure timely delivery. Additionally, you will have the opportunity to identify potential sales opportunities, proactively promoting service solutions, spare parts, upgrades, and modifications that align with customer needs.What You’ll Do

• Manage customer inquiries by processing service and spare parts requests, quotations, and other customer queries with efficiency and accuracy.
• Collaborate with internal teams to ensure timely responses, meet delivery schedules, and provide excellent customer service.
• Support service event execution by ensuring all customer requirements are clearly defined and spare parts are prepared on time for planned maintenance jobs.
• Maintain proactive communication with customers, providing regular updates on order status, potential delays, and service progress to ensure satisfaction.
• Resolve service level issues by collaborating with supply chain and service teams to address concerns and improve delivery timelines.
• Ensure continuous improvement by following up with customers after service events, collecting feedback, and identifying opportunities for service enhancement.

About youWe encourage all 12,000 of our employees to bring their authentic selves to work, and we strive to foster a culture where everyone feels recognized, valued, and free to explore their potential. Here’s what we’re looking for:

• Strong communication skills with the ability to collaborate seamlessly in a multi-disciplinary team environment, providing clear updates to both customers and internal teams.
• A proactive and customer-focused mindset with the ability to quickly understand customer needs and deliver tailored solutions.
• Experience in customer service, supply chain, or technical services preferred, with an ability to manage customer expectations and drive satisfaction.
• Familiarity with ERP, CRM, or field service management systems is an advantage for streamlining workflows and managing customer requests efficiently.
• Fluency in Danish (mandatory) and excellent command of English (both written and spoken).
• An educational background in business administration, customer relations, or a related field is preferred.
• Technical knowledge of any kind is advantage.

Why Join JBT Marel?At JBT Marel, we are dedicated to revolutionizing the food processing industry with cutting-edge technology and innovative solutions. As part of our team, you will work in an environment that encourages collaboration, creativity, and professional development. We offer a dynamic workplace, career advancement opportunities, and the chance to work with the latest technologies in a growing industry.If you’re looking for a challenging and rewarding role with opportunities for growth, we would love to hear from you.Are you ready to make an impact? Apply now and be part of our journey!#LI-RA1

Expected salary:

Location: Danmark

Job date: Thu, 27 Mar 2025 08:53:21 GMT

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