Customer Support Analyst – French Speaker

Job title: Customer Support Analyst – French Speaker

Company: Mews


Job description: As a Customer Support Analyst, you will demonstrate a unique combination of people skills and tech savvy as you will be speaking/messaging/emailing with clients and helping them navigate any challenges they have with our hospitality cloud. It’s a unique opportunity where you will learn a ton and gain invaluable experience in a tech company with a startup vibe.✅ Your mission, should you choose to accept it:

• Develop an in-depth understanding of Mews’ solutions, serving as an ambassador to our customers, ensuring they are achieving great value from our products
• Provide exceptional support for customers on technical issues via messaging, email and phone
• Consult with customers proactively on ways to improve usage and efficiency
• Become familiar with all integrated partner solutions to ensure that we match up the best-connected solutions based on customer needs
• Build and retain rapport with appointed “Mews person” at customer sites
• Maintain thorough customer documentation
• Continuously improve internal knowledge base

🤝️ You’ll be a great fit if you bring a few of the below with you:

• Higher Education preferably in Hotel Management / IT / Business
• Professional experience in customer support
• Experience in hotel operations
• Native or fluent in English and French
• Ability to take feedback, learn quickly and adapt to new situations
• Outgoing, social, ready to communicate with employees, customers and partners across different countries and different organizational levels
• Permission to live and work unrestricted in Czech Republic
• Willingness to work in shifts as we support our customers around the globe 24/7

📝 A couple of points worth noting

• Shift Pattern – Because our clients run 24/7 businesses, the Customer Support Team needs to be available 24/7. We’ve got a global team which makes things easier to manage, but typically the team work 5 days a week on a rotation with shifts starting from 6.30am with the latest finish time being 10pm.
• Interview Process – There are a few stages which hopefully ensures that this role and Mews are right for you and you are right for the role and Mews. Typically this will be; MS Teams Interview with a Recruiter, MS Teams Interview with a Team Supervisor or Manager; Written Task and Recorded Video Interview, Final Interview with Senior Manager from Team

Expected salary:

Location: Česko

Job date: Sun, 23 Feb 2025 05:52:50 GMT

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