Customer Success Manager – Tableau/ BI Solutions – French Speaking

Job title: Customer Success Manager – Tableau/ BI Solutions – French Speaking

Company: Salesforce


Job description: To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category Customer SuccessJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.Overview of the Role:The Senior Success Manager demonstrates deep business, industry, and product knowledge to partner with customers and guides them to accelerate business value and return from their investment with Tableau. In this role, the Senior Success Manager will specialize Tableau solutions, one or more lines of business, or industry to speak the customer language and ensure customer value realization. They are aligned at the key stakeholder levels, building and encouraging positive relationships to help customers progress on their digital journey. Senior Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customer’s needs.The ideal Senior Success Manager will possess both an analytics specialization and industry skills that enable them to speak the customer language.ResponsibilitiesSeeks to understand goals, assess capabilities, and provide recommendations to help a customer accelerate the achievement of their business and technology objectivesUnderstands a customer’s Tableau implementation and evangelizes the capabilities of Salesforce across all of our CloudsGuides a customer on organization strategy, governance, and change management based on the customer’s needsProactively identifies risks to the customer achieving their stated business goals and works with the account team to build a risk mitigation planImplements a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement plan.Delivers business value and innovation to a customer’s business by understanding their key business challenges and potential for growthCultivates and solidifies executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision-makersCollaborates with the account team and networks within accountsWhen appropriate, recommends additional Salesforce services and advisory experts neededConsistently communicates technical product changes and other relevant updatesPreferred Skills:Knowledge of Tableau/Salesforce product and platform features, capabilitiesAble to thrive in a rapidly evolving and fast paced environmentStrong inclination to Technology & Enterprise Software industryRequired Skills:Experienced professional with 2 – 5 years of relevant industry expertiseIn-depth knowledge of Analytics, Data or a specific industryStrong consultative approach and ability to drive business value for customersAbility to engage in effective and influencing conversations at the C-levelFrench and English mandatory, other EMEA languages a plusBenefits & perksComprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!Extraordinary enablement and on-demand training withExposure to executive thought leaders and regular 1:1 coaching with leadershipVolunteer opportunities and participation in our 1:1:1 model for giving back to the communityFor more details, visit*LI-YAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .Salesforce welcomes all.

Expected salary:

Location: Dublin

Job date: Fri, 01 Nov 2024 06:21:50 GMT

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