Customer Services Team Leader (internal only)

Job title: Customer Services Team Leader (internal only)

Company: Inspired Pet Nutrition


Job description: Job Description:The RoleTo lead and manage the team of Customer Services Executives, ensuring £200m+ of sales orders are accurately processed and logistics arranged in a timely fashion, and customers and internal stakeholders are managed appropriatelyThe OpportunityWe are excited to be recruiting for a Customer Services Team Leader based in Crick. This is an internal development opportunity for existing colleagues.The CompanyIPN is an innovative, well-established, and award-winning pet food manufacturer, employing over 850 people across our 4 UK manufacturing sites. Our family of brands include Harringtons, Wagg, Barking Heads & Meowing Heads, AATU, Blink, Butchers, Classic Cat and a selection of partner brands that trust us to produce food on their behalf. Our kitchens in Thirsk, Kinmel and Crick produce dry, wet, and baked foods which are enjoyed by dogs and cats all over the world.Responsibilities

• Team Management – Supervise and lead the customer service team, providing coaching, guidance and training as needed. Allocate tasks and responsibilities effectively to ensure smooth workflow and optimal customer service levels. Foster a positive and collaborative team environment
• Collaboration and cross-functional alignment – Work closely with production, logistics, sales and technical teams to ensure seamless customer service and order fulfilment. Participate in cross-functional change projects and meeting to discuss customer-related matters and coordinate actions
• Liaising with customers to ensure we have required information to ensure orders are processed accurately
• Processes to streamline operations and improve customer experience. Identify and implement opportunities for automation, system improvements and efficiency enhancements
• Data Analysis and Reporting – Collect, analyse and report key order processing and customer service metrics. Use data-driven insights to make informed decisions and drive improvements in customer service performance.
• Ensuring export orders are processed in line with forecast demand and comply with all regulations
• Managing customer queries regarding order issues through our customer feedback system
• Communicating customer and business issues that arise through order process in a timely and clear manner

Knowledge Skills and Experience

• Proven ability to work in a fast-paced, transactional process team
• Good knowledge of sales order process or a transactional process carried out on a recognised piece of financial / ERP software
• Previous demonstrable experience in sae or similar role includes supervising a team
• High level of Excel and ERP literacy
• Good communicator with internal and external stakeholders on email and over phone
• Ability to learn new processes as and when new customers join our business

These may be trained or developed. These do not all need to be in place at recruitmentOffer

• Location: Crick
• Salary: Competitive plus bonus
• Hours: 40 hours per week – Monday to Friday
• Pension: Employee contributions 3% / Employer contribution 8%
• Holidays: 25 days + Bank Holidays
• Other Benefits: Free parking, tasty treats, free electric car charging, discounted products & free hot drinks.

Close date: 13th November 2024

Expected salary:

Location: Northampton – Crick, Northamptonshire

Job date: Wed, 06 Nov 2024 06:21:53 GMT

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