Customer Services Officer 機場客戶服務主任 (Salary can be 20k or up, including allowance)

Job title: Customer Services Officer 機場客戶服務主任 (Salary can be 20k or up, including allowance)

Company: Cathay Pacific


Job description: Cathay Pacific Airways is an international airline registered and based in Hong Kong, flying to over 190 destinations around the world.We are proud of our home Hong Kong, where the company was founded in 1946. Our corporate headquarters are located at Hong Kong International Airport. We employ over 21,000 people worldwide.We are also a founding member of the oneworld global alliance whose combined network serves over 750 destinations worldwide.工作匯報至 : 優質服務主管如果您被動態的機場營運所吸引，並且對創造卓越的客戶體驗充滿熱情，我們期待您加入我們在香港國際機場最大的服務團隊。作為傑出的航空公司代表，您將與來自不同文化背景的乘客互動，讓我們的乘客在航班起飛前感到輕鬆。同時，您將擔任品牌大使的角色，並應對各種挑戰。**機場服務部事業發展階梯**
客戶服務主任 III > 客戶服務主任 II > 優質服務主管 > 值班經理 > 當值經理
如工作表現及技能達至要求，你將會在工作18個月或以上獲得晉升機會*主要職責

• 成為品牌大使，在機場、香港或九龍機場快綫站等為旅客提供最優質的顧客服務
• 由辦理登機服務開始，為旅客提供優質無縫的機場服務體驗
• 為旅客在登機櫃檯、離境及抵港大堂提供誠懇有禮的協助
• 協助執行其他後勤工作
• 準備與航班相關的文件，以確保航班安全和按時起飛

入職要求

• 合法於香港受僱
• 必須年滿18 歳
• 具流利英語及廣東話溝通能力，懂普通話者為佳
• 需要輪班工作 （包括通宵更；在周末和公眾假期工作）
• 歡迎應届畢業生申請；具相關服務行業工作經驗為佳
• 具1.5年或以上航空/相關服務行業的經驗者將有機會獲得與資歷相符的薪資待
• 由於你申請的職位屬於安全敏感崗位，因此你需要通過職前藥物測試

員工福利

• 成爲世界級優質服務品牌的一份子
• 擁有良好的培訓及職業發展機會
• 在安全及合作的工作環境中享受多元和具包容性的工作文化
• 享有通宵及公眾假期特別工作津貼
• 員工及家屬均可享有醫療及保險保障
• 彈性退休計劃
• 員工及家屬均可享有機票折扣優惠

*受有關條款和細則約束Reports to: Service Excellence LeadUpon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with promotion at 18 months of service or above*.If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.Being the face of a great Airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors.**Promising and Structured Career Development in Airport Services Delivery Department**Customer Service Officer III > Customer Service Officer II > Service Excellence Lead > Manager on Duty > Duty Manager
Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with a progression at 18 months of service or above. *Key Responsibilities

• Be the brand representative to provide great customer experience at the airport, Hong Kong or Kowloon AEL station, and designated pre-flight registration locations
• Deliver a seamless airport experience to our passengers from check-in to boarding
• Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas
• Opportunities to assist some behind-the-scene operations tasks
• Prepare flight related documentations to ensure safe and an on-time operations

Requirements

• Right to work in Hong Kong
• Minimum age of 18
• Good command of spoken English and Cantonese. Proficiency in Putonghua is an advantage
• Flexibility to work on shift schedules (including overnight, weekend and public holidays)
• Fresh graduates are welcome, experience in hospitality or service industry would be an advantage
• Candidate with at least 1.5 year of experience in any airline or hospitality/service industry will be considered as experienced Customer Services Officer (more relevant package will be offered)
• As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test

Benefits

• Being part of a world-class service brand to be proud of
• World-class training and structured career progression path
• A safe and collaborative working environment which embraces a diverse and inclusive culture
• Special allowance(s) is entitled to overnight and public holiday shifts
• Extensive medical coverage & insurance scheme for you and your dependents
• Flexible retirement scheme
• Discounted travel across many airlines for you and your family

Working Hours

• Average 8.8 hours of work including 1.25 hour meal break per day, 22 days per month. Shift work required with starting time 5am / 10:30am / 2:30pm / 4:30pm / 11:30pm
• Working hour and meal hour may vary subject to flight schedule and operational needs

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.For any frontline recruitment related enquiries, please reach out to us by Whatsapp +852 2747 2298
/ 對我們前線職位有興趣者 請聯絡Whatsapp招聘熱線: 2747 2298 查詢*Terms and Conditions Apply

Expected salary:

Location: Hong Kong

Job date: Mon, 03 Feb 2025 08:49:04 GMT

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