Customer Service System Test Analyst

Job title: Customer Service System Test Analyst

Company: Mars


Job description: Job Description:Join us at Mars in this varied and impactful role.Mars New Zealand home to market leading brands such as MARS®, SNICKERS®, EXTRA®, ECLIPSE®, PEDIGREE®12 month contractReporting to the Customer Service Manager you will oversee the timely implementation of EDI & Claims Solution enhancements, involving analysis of platform capabilities, business processes, and end-to-end testing, including client UAT support.Collaboration with internal and external stakeholders is crucial to ensure test solutions meet requirements. You will work closely with IT developers and Product Analysts to provide oversight on testing development solutions. Additionally, you will engage with development and product teams to test requirements across various domains, focusing on test automation, database manipulation, functional specification testing, and UAT support.What would be your key responsibilities?Test AnalysisGain deep knowledge of platform functionality and business processes.Collaborate with customers to ensure testing meets requirements.Document test artifacts and ensure regulatory compliance.Test & PreparationDefine acceptance criteria and review business requirements.Produce testing artifacts and conduct root cause analysis for claims.Project ManagementManage projects and stakeholders with effective communication and training.Perform risk analysis and create mitigation plans.Ensure timely project delivery and coordinate NZ SAP testing.Customer ServiceOversee the Overdue Deduction Register (ODR) and ensure timely claim processing.Collaborate with Sales and internal teams to resolve issues.Handle additional customer service duties as needed.What are we looking for?Understanding of business operations and processesAnalytical and critical thinking skills (system thinking and process improvement)Collaboration and partnership with business stakeholdersEffective problem-solving mindsetStrong prioritization abilitiesWhat can you expect from Mars?Genuine career progression with a focus on you and your career goals. Best-in-class learning and development support from day one, including access to our in-house Mars University.Global health and wellbeing program to support flexibility and work-life balance.Opportunity to make a difference with our volunteer and ambassador programs.Be part of a company that is contributing to making the world a better place today and every day through on our sustainable generation plan.A culture that offers collaboration, leadership and rewards you for the role you play within Mars.Work for a well-established distributor of pet food, confectionery and food products in our multi-sales business.Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.Applications will only be accepted from candidates who have the appropriate approval to work in New Zealand.Please note: Applications close Wednesday (midnight) 13th August 2025.

Expected salary:

Location: Auckland

Job date: Fri, 25 Jul 2025 04:47:16 GMT

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