Customer Service Specialist with French

Job title: Customer Service Specialist with French

Company: Johnson & Johnson


Job description: Position: Customer Service Specialist with FrenchReporting to: Customer Service Senior SupervisorLocation: PragueAbout usAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more atAbout the roleWe are looking for a Customer Service Specialist who is fluent in French whose main task would be to ensure great customer service experience in Medical Devices countries in the EMEA region. Daily, you will champion the relationship with our clients, collaborate with J&J colleagues.The responsibilities & the impact YOU will have:

• Customer service to Medical Devices countries in EMEA
• Primarily handling customer orders and calls, case management in Sales Force, but can extend to responsibilities across customer service orders, returns and financial transactions returns, credits and debits for external and internal customers,
• Professional written and verbal communication with customers, internal functions (in country customer service, supply chain, commercial, sales, finance, etc..) and external providers (distribution centres and transport providers)
• Timely and accurate handling of cases/calls, processing orders, returns in a highly compliance and regulatory driven environment
• Good understanding of systems and processes to manage multiple tasks through (Salesforce.com, JDE) with a high attention to detail
• Processes and investigates customer cases/calls, orders, potentially returns, credits and debits and other issues, credit and billing investigations / approvals and transactions to provide excellent customer service and experience
• Responds to customer inquiries regarding orders, back-orders, return requests, approvals, changes, failures – coordinating these activities on behalf of the customer across internal departments and external providers
• Process orders on JDE system in timely manner, ensuring appropriate approvals, documentation and accuracy of inputs to ensure service levels are met to our customers
• Meet all applicable quality and compliance requirements (i.e. HCC/HCBI/ANTI-CORRUPTION/FCPA/US-GCC/Privacy/SOX/QA.Safe Fleet)
• On time reporting on spontaneous adverse events (AE) reports and quality complaints for all products

QualificationsWe would love to hear from YOU, if you have the following requirements:

• Fluency in English and French
• Experience in the Customer Service or in a related area
• University degree or equivalent
• Systems experience: Case Management systems (Salesforce.com preferred), Enterprise systems (JD Edwards preferred)
• 1-2 years related experience.

Core competencies required for this role:Organizational and Industry Knowledge and Experience:

• Proven customer service or administrative experience
• Knowledge of customer service and office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficient in MS Office

Key leadership characteristics required to the role:

• Reporting skills
• Administrative Writing Skills
• Microsoft Office Skills
• Analysis
• Professionalism
• Problem Solving
• Verbal Communication
• Office administration Procedures

Soft skills:Teamwork, communicability, flexibility and reliability, good organization skills, autonomy, attention to detail and systematic workMore about us:J&J provides a wide variety of benefits! Please, feel free to explore yourself at where you can learn more about what you get in return.#LI-CH2

Expected salary:

Location: Praha

Job date: Sun, 09 Feb 2025 00:58:06 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck