Customer Service Representative – TWL Dunedin

Job title: Customer Service Representative – TWL Dunedin

Company: Sime Darby Motors


Job description: Are you a passionate automotive enthusiast with experience in parts and customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, TWL is looking for you to join our team in Dunedin!About UsTWL, a subsidiary of Sime Motors, specialises in heavy to light trailer parts and equipment, as well as ancillary equipment for heavy trucks and light commercial vehicles. With over 50 years’ experience in the industry and a nationwide network, our aim is to keep our customers moving today and for the road ahead!What You’ll DoThis is a diverse role focused on delivering the best service to our valued customers both at the counter and in supporting the warehouse/distribution aspect of the branch.

• Spend 75% of your time on the front counter, assisting customers with expert advice and solutions for their truck and trailer parts needs. You’ll prepare quotes, source parts, problem solve, manage sales, invoicing and maintain shop displays.
• Manage 25% of your time in warehouse, covering inwards goods, unpacking orders, receipting goods, and picking orders.
• Deliver exceptional service and share your industry knowledge with the team to drive team success.

What We’re Looking For

• Proven experience with heavy transport or automotive parts.
• A keen eye for detail and the ability to find solutions in a busy, dynamic environment.
• Strong communication with excellent interpersonal skills with a customer-first attitude.
• A collaborative spirit, ready to win together as a team.
• Enthusiasm and passion for working in the transport industry.

Why TWL?This is not just a job; it’s a chance to grow with us and develop your career.

• Enjoy a competitive market salary and plenty of opportunities for career progression.
• We offer ongoing training, individual development plans, leadership coaching, and regular performance reviews to help you reach your goals.
• We believe in integrity, teamwork, and shared success. We succeed if you succeed. If you do too, you’ll fit right in with our team.
• We also provide long service leave, birthday leave, company buying privileges, access to discounted retail buying and health and wellness packages, annual health monitoring and EAP services, and an employee referral programme that rewards you!

Ready to Accelerate Your Career?If you’re excited to work in a vibrant and growing environment with opportunities to grow your career, we want to hear from you!Apply Now to drive your future forward with TWL. Visit us at www.twlnz.co.nz and www.simemotors.co.nz or email [email protected] for more information.Please note that this position is subject to right to work checks, along with police, medical, drug, driving and reference checks.

Expected salary:

Location: Dunedin

Job date: Thu, 13 Feb 2025 08:31:45 GMT

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