Customer Service Representative | RIS001-PMP

Job title: Customer Service Representative | RIS001-PMP

Company: SuperStaff


Job description: Duties and Responsibilities:

• Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance

• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives

• Seize opportunities to upsell products when they arise

• Build sustainable relationships and engage customers by going the extra mile

• Stay current with industry changes/trends to provide best in class service

• Meet personal/team qualitative and quantitative targets

Note: candidates who can start ASAP will be prioritizedRequirementsEducation and Experience:

• At Least 2 years of customer service experience is preferred

• High School Diploma or equivalent

Required Knowledge, Skills, and Abilities:

• Previous experience in a customer support role

• Strong phone and verbal communication skills along with active listening

• Basic computer and typing skills

• Consistent attention to detail and quality

• Customer focus and adaptability to different personality types

• Strong time management skills with the majority of your time focused on inbound calls

• Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts

BenefitsJob Highlights | Benefits:

• HMO with 1 free dependent upon hire

• Life Insurance

• Night Shift

• 20 PTO credits annually

• Great Company Culture

• Career Growth and Learning
• Salary range : P20,000 – P21,000

Expected salary:

Location: Angeles City, Pampanga

Job date: Thu, 20 Feb 2025 23:13:12 GMT

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