Customer Service Representative Jobs in Lahore, Pakistan

Job title: Customer Service Representative Jobs in Lahore, Pakistan

Company: Beacon Excellence Academy


Job description: Beacon Excellence Academy (BEA) is seeking a Telemarketer with strong communication skills and a proven background in handling both inbound and outbound calls. The ideal candidate will play a key role in connecting with prospective students, providing course information, and assisting in the enrollment process.Key Responsibilities:

• Manage daily inbound and outbound calls to prospective and existing students.
• Provide accurate information about our courses, timings, discounts, and enrollment procedures.
• Maintain a record of calls, leads, and follow-ups in the Excel system.
• Collaborate with the digital marketing team to align calling campaigns with online promotions.
• Handle inquiries and complaints professionally, ensuring a positive customer experience.

Requirements:

• Minimum 2 years of experience in telemarketing, including both inbound and outbound calling.
• Strong verbal communication skills in English and Urdu.
• Working hours: 1 PM to 9 PM
• Customer service experience in the educational sector is preferred.
• Experience as a telemarketer in an educational institute is preferred.
• Basic computer literacy in MS Office (Excel, Word) and familiarity with CRM tools is a plus.
• Ability to work in a target-driven environment.

Compensation:This position offers a basic salary plus commission, with commission based on the number of successful student conversions.

Expected salary:

Location: Lahore, Punjab

Job date: Tue, 15 Jul 2025 22:10:19 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck