Job description: Location: Ajax, ONJob Type: ContractRate: $29.00Start Date: 07-04-2025Date Added: 07-04-2025Status: Accepting CandidatesIndustry: AerospaceCategories: AE54 – Customer Service Rep – AerospaceDescription:Customer Service Representative IILocation: Ajax, ON
Term: Contract position – 24 months (extendable)
Shift: Rotating Schedule: Week days 9 am – 5 pm & 11am – 7pm
Rotating schedule on Weekends – 11am – 7pm
Pay Rate: $29 – $34 per hour (based on experience)Job Summary:
Rotating Shift Schedule: Weekdays 9 am to 5 pm and 11am to 7pm
Support the CSC team AOG rotating schedule on weekends – 11:00am- 7:00pm
AOG rotation will be once per month (approx) on a Saturday or Sunday
The shift is 8 hours (11-7). Saturday time and a half, Sunday double time
Hybrid work- a flexible working model – work partly in workplace and partly remote (at home)
Team works Tuesday in the office and one other day of their choice (3 days mandatory) and 2 days’ work from home
Responsibilities:
Respond to customer inquiries in a timely manner (24h) relating to spares pricing, availability, order status, and credit requests
Have progressive level of customer management experience to actively support a predefined customer allocation
Have established analytical skill-sets to analyze CSC master data in support of CSC tools and operations
Actively manage customer purchase orders from order intake to shipment
Liaise with different back offices (Logistics, Commercial, Credit Control, Warehouses) to ensure customer requests are processed/answered, and orders are dispatched
Problem solving skills to identify blockers with systems and/or tools
Manual purchase order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes (WB) parts in collaboration with WB Commercial Mgr’s in line with contract and process billing of the Services team for such things as: On-wing Repairs (RDAS), Training, Technical Publications, SBH, lease etc
Close coordination and support needed with direct CSC management and teams to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process
Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including: Request for Quote (RFQ), Order Entry, Deliveries etc.
Participate in reviews / meetings as required
Qualifications:
2- 4 years of experience
Diploma in Business Administration or equivalent
Front Office Customer Services/Account experience, preferably in an aerospace environment
Proficiency in SAP
Proficiency on MS Word, Excel, PowerPoint, Outlook
Excellent verbal and written English communication skills
Excellent interpersonal skills and strong sense of team work
Sense of priority’s management
Bilingual – Portuguese / English, Spanish / English, French / English – preferred
Rotating Shift Schedule: Weekdays 9 am to 5 pm and 11am to 7pm
Support the CSC team AOG rotating schedule on weekends – 11:00am- 7:00pm
Hybrid work- a flexible working model where employees work partly in workplace and partly remote (at home)
To apply please email your resume to Lisa at: lisa@cantech.agencyAER1
Expected salary:
Location: Ajax, ON
Job date: Wed, 09 Apr 2025 04:21:21 GMT
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