Customer Service Representative II

Job title: Customer Service Representative II

Company: Can-Tech Services


Job description: Location: Ajax, ONJob Type: ContractRate: $29.00Start Date: 07-04-2025Date Added: 07-04-2025Status: Accepting CandidatesIndustry: AerospaceCategories: AE54 – Customer Service Rep – AerospaceDescription:Customer Service Representative IILocation: Ajax, ON
Term: Contract position – 24 months (extendable)
Shift: Rotating Schedule: Week days 9 am – 5 pm & 11am – 7pm
Rotating schedule on Weekends – 11am – 7pm
Pay Rate: $29 – $34 per hour (based on experience)Job Summary:

• Rotating Shift Schedule: Weekdays 9 am to 5 pm and 11am to 7pm
• Support the CSC team AOG rotating schedule on weekends – 11:00am- 7:00pm
• AOG rotation will be once per month (approx) on a Saturday or Sunday
• The shift is 8 hours (11-7). Saturday time and a half, Sunday double time
• Hybrid work- a flexible working model – work partly in workplace and partly remote (at home)
• Team works Tuesday in the office and one other day of their choice (3 days mandatory) and 2 days’ work from home

Responsibilities:

• Respond to customer inquiries in a timely manner (24h) relating to spares pricing, availability, order status, and credit requests
• Have progressive level of customer management experience to actively support a predefined customer allocation
• Have established analytical skill-sets to analyze CSC master data in support of CSC tools and operations
• Actively manage customer purchase orders from order intake to shipment
• Liaise with different back offices (Logistics, Commercial, Credit Control, Warehouses) to ensure customer requests are processed/answered, and orders are dispatched
• Problem solving skills to identify blockers with systems and/or tools
• Manual purchase order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes (WB) parts in collaboration with WB Commercial Mgr’s in line with contract and process billing of the Services team for such things as: On-wing Repairs (RDAS), Training, Technical Publications, SBH, lease etc
• Close coordination and support needed with direct CSC management and teams to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process
• Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including: Request for Quote (RFQ), Order Entry, Deliveries etc.
• Participate in reviews / meetings as required

Qualifications:

• 2- 4 years of experience
• Diploma in Business Administration or equivalent
• Front Office Customer Services/Account experience, preferably in an aerospace environment
• Proficiency in SAP
• Proficiency on MS Word, Excel, PowerPoint, Outlook
• Excellent verbal and written English communication skills
• Excellent interpersonal skills and strong sense of team work
• Sense of priority’s management
• Bilingual – Portuguese / English, Spanish / English, French / English – preferred
• Rotating Shift Schedule: Weekdays 9 am to 5 pm and 11am to 7pm
• Support the CSC team AOG rotating schedule on weekends – 11:00am- 7:00pm
• Hybrid work- a flexible working model where employees work partly in workplace and partly remote (at home)

To apply please email your resume to Lisa at: lisa@cantech.agencyAER1

Expected salary:

Location: Ajax, ON

Job date: Wed, 09 Apr 2025 04:21:21 GMT

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