Customer Service Representative – Frank

Job title: Customer Service Representative – Frank

Company: Genesis Energy


Job description: Frank*Energy is a NZ power company that’s been making power easy & affordable for kiwis for 20 years (previously known as Energy Online). While we’ve always been about making things simple, we thought it was time to double down on our commitment to giving Kiwis energy without the gimmicks, giveaways and guff of our competitors. We reckon all this gets in the way of just giving people the best possible price on the stuff they really want. With Frank*Energy you also get the reassurance of having one of NZ’s biggest energy providers behind us, with the simplicity of a no-contract relationship on your power and gas. We’re proudly owned by Genesis Energy Limited but are a fiercely independent bunch with our own customer service teams, simple plans, pricing, our own ambition and attitude. We call it selling it to you straight.About the rolesWe’re excited to welcome new Customer Service Stars to our team based in our modern Hamilton Central office. This is your chance to be a part of something big and contribute to New Zealand’s sustainable future. We are currently looking to fill permanent, full-time Customer Service Representative roles.In these roles you will:

• Serve as the voice of our business, accurately processing customer requests while providing exceptional service.

• Resolve customer inquiries efficiently and effectively.

• Utilize your problem-solving skills to add value and handle a variety of tasks and enquiries.

• Meet productivity and performance metrics in a fast-paced, supportive environment.

These are diverse and busy roles with great training within fantastic supportive teams. Our people are our greatest asset and to get you started we provide comprehensive training and on the job support. You would work 40 hours per week, Monday to Friday between 8am and 6pm. Paid training kicks off on May 12th. Once you are established and performing in your role, hybrid working arrangements can be discussed.About you

• Demonstrated customer service experience with high emotional intelligence.

• Confidence navigating multiple computer systems.

• A friendly and helpful nature with strong written and verbal communication.

• Excellent attention to detail and ability to learn on the job.

• A real team focus – we support each other and jump in when needed.

The benefits:

• A great starting salary of $57900 and we’ll match up to a 4% KiwiSaver contribution.

• $100 a year towards a wellbeing related appointment, membership, or equipment.

• The opportunity to give back – you’ll receive 1 day of paid volunteer leave a year.

• Peace of mind for you and your family: we offer income protection, life, and Southern Cross health insurance.

• Career progression pathways and plenty of opportunities to grow within the organisation.

At our heart, we’re a people company. We’re proud to be an inclusive workplace; we celebrate difference and diversity and aim to empower our employees. Initiatives around pay equity, gender and wellness go hand in hand with social events, and volunteer days to help support as many needs as possible.Create your world of tomorrow, at Genesis.NOTE: Our recruitment process will include a video-based assessment, in-person interview and standard pre-employment checks for external applicants. If you have applied to customer service opportunities with Genesis/Frank in the last 2 months, unfortunately, you will be unable to apply to this

Expected salary: $57900 per year

Location: Hamilton

Job date: Tue, 25 Mar 2025 07:54:30 GMT

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