Customer Service Representative (Financial Account WITH JOINING BONUS)

Job title: Customer Service Representative (Financial Account WITH JOINING BONUS)

Company:


Job description: Requirements

• At least 1 year(s) of working experience in the related field is required for this position.
• Candidate must possess at least a Bachelor’s/College Degree, High School Diploma, Post Graduate Diploma / Master’s Degree, Senior High School Diploma, Some College (But did not graduate) on any course.
• Junior Associate (1-4 yrs experience) specializing in BPO/Call Center or equivalent.

ResponsibilitiesPRIMARY OBJECTIVE: Acting as the front-line of the company, these individuals project an excellent image of the company through providing timely, professional, accurate and courteous service when interacting with stakeholders via inbound phone calls.QUALIFICATIONS:

• At least college undergraduate or Senior High School graduate or high school graduate (old curriculum)
• With at least 1 year BPO experience handling a financial account or any financial related tasks such as billing, insurance, investment, wealth management, fund transfer, fraud analysis, pension or liquidity management, credit card/debit card/check payment process
• Proficient in English
• Amenable to work onsite
• Amenable on graveyard shift in McKinley Hill, Taguig

RESPONSIBILITIES:

• Provide accurate, courteous, and timely service to incoming telephone, e-mail, and chat customer inquiries from various stakeholders regarding products, policies and procedures, and/or account related inquiries
• Ensure a positive client experience is delivered by providing high quality customer service to new and existing clients
• Investigate and research account-related issues and determine the appropriate actions that need to be taken to achieve resolution to such issues
• Ensure that follow-ups are resolved within a timely manner and all service level agreements are met
• Liaise with internal and external business units to effectively process and/or complete the request
• Assist with special projects/tasks as assigned by management

Additional Info

• Location: Taguig City, National Capital Region (NCR).
• Full Time position(s) are available.
• Number of vacancies: 10.

Social Media FooterFollow us on Facebook:Visit our website:Apply to our job portal:Insights you can act on #WeAreCGIAbout UsFounded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services. With 74,000 professionals serving clients from hundreds of locations worldwide, CGI has an industry-leading track record of on-time, within budget projects, aligning our teams with clients’ business strategies to achieve top-to-bottom line results.With global delivery capabilities in centers located across five continents, we offer our clients the best value, advantages of scale and operational efficiencies, as well as the ability to reduce their time to market

Expected salary:

Location: Taguig City, Metro Manila

Job date: Thu, 27 Mar 2025 06:57:31 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck