Customer Service Representative (CFA) – Mandarin Speaker

Job title: Customer Service Representative (CFA) – Mandarin Speaker

Company: Prometric


Job description: Highly desirable shift hours between 8am and 6pm, Tuesday through Saturday, with the possibility of minimal weekend work. This is a contact center environment, with extended periods of time sitting at a desk handling inbound phone calls and/or processing applications via computer.DUTIES & RESPONSIBILITIES:

• To assist the candidate with all aspects of the testing process from registration to test delivery.
• To interface between candidates, clients and test sites in a professional and efficient manner.
• Achieve and maintain all key quality and productivity metrics.
• Escalate unresolved candidate grievances to designated departments for further investigation.

• To respond to incoming chats/emails/calls within a specified timeframe according to company guidelines.
• To ensure excellent reliability with minimal unplanned absences as per company guidelines.
• To attend required training to continually learn knowledge of practices, procedures, policies and clients.
• To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Manager.
• To meet agreed objectives enabling the corporate objectives to be achieved.
• Continuously identify work process improvements and communicate to Team Manager and (or) Management Team.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Candidate should at least possess SPM, Diploma (Advanced / Higher or Graduate) Bachelor’s Degree or equivalent
• Experience in Customer Service environment
• Excellent written and spoken English and Mandarin
• Ability to empathize and remain professional during all interactions
• Applicants should be willing to work on rotational shifts, which cover both weekends and public holidays.

Expected salary:

Location: Kuala Lumpur

Job date: Sun, 27 Apr 2025 03:42:21 GMT

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