Customer Service Representative

Job title: Customer Service Representative

Company: VSC Service Center Sdn Bhd


Job description: VSC Service Center Hiring! Full Time Customer Service Representative in Kuala Lumpur – Ricebowle.target.src = ‘https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'” class=”object-contain aspect-companyBanner w-full” data-v-181b4706>Customer Service RepresentativeReportFollowUndisclosedCommission: MYR200 – MYR600KL City,Be an early applicant!Posted 12 hours ago • Closing 27 May 2025Be an early applicant!SaveApplyRequirementsI. Job MissionListen to customer voices, address inquiries patiently, resolve complaints proactively, and deliver standardized professional care services. Support customers to jointly build an industry-leading contact center.II. Job Requirements1. Diploma or above, with minimum 1 year of customer service experience.2. Proficient in call center operations, service policies, product knowledge, and after-sales SOPs; ability to independently resolve customer issues to achieve satisfaction.3. Excellent communication skills, fluent verbal expression, and exceptional typing speed/accuracy.4. Capable of handling workload exceeding team average with service quality surpassing team KPIs.5. Strong service mindset, responsibility, and learning agility.6. Flexible to adapt to shift rotations and overtime.Responsibilities1. Respond to customer inquiries via hotline/online channels, resolving issues/complaints efficiently.2. Collect, document, and relay frontline customer feedback to HQ accurately and timely.3. Participate in product/service SOP training and assessments, meeting performance standards.Benefits

• EPF, SOCSO, EIS included
• Min 14 Days Annual Leave per year
• Public Holidays / Overtime allowance
• Performance Bonus

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Overtime Pay
• Performance Bonus
• Annual Bonus
• Training Provided

SkillsCustomer Service Communication Skills Problem-solving Patience Multi-taskingImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

Expected salary:

Location: Kuala Lumpur

Job date: Sun, 13 Apr 2025 03:00:46 GMT

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