Customer Service Officer (Planning & Analysis Centre)

Job title: Customer Service Officer (Planning & Analysis Centre)

Company: Thales


Job description: At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.OUR BENEFITS

• Recognised leader in reservist employee / Veterans support
• Fitness Passport Discount – Access to a network of Gyms across AUS
• Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
• Modernised Paid Parental Leave
• Novated Lease options
• Family support through our partnership with Parents at Work
• Personal & professional training development opportunities
• Sonder – Wellbeing & Support Partner
• Access to a network of the best people (A Nobel Prize winner on our staff list!)
• And much more!

OUR TEAMOur Explosive Ordnance Services (EOS) team enables the Australian Defence Force through storage, distribution, maintenance and disposal of these systems, all across Australia. As a turnkey solution, we offer the opportunity to gain a holistic understanding of our business operations, creating huge opportunities for growth.Within our logistics services business there are 17+ depots throughout Australia, allowing various development and progression opportunities.YOUR ROLEWe are looking for a dedicated and detail-oriented Customer Service Officer to join our Planning and Analysis Centre (PAC) team. This role is integral to supporting the national Explosive Ordnance (EO) network by providing high-level inventory management and logistics support.You will play a key role in optimising warehousing operations, addressing customer service needs, and ensuring the efficient flow of EO inventory across the network.Working from our Orchard Hills site, on Darug land, your role purpose is to –

• Assist in coordinating logistics and inventory activities, including resolving operational issues to meet business outcomes
• Monitor ADF and Depot operations, providing recommendations for corrective actions as needed
• Manage the EO inventory system (COMSARM) to ensure accurate tracking of storage, maintenance, and distribution
• Process data, create Excel worksheets, Pivot Tables, and graphs for analysis
• Generate COMSARM reports to support PAC analytics tasks
• Identify and resolve EO-related issues at both network and site levels through collaborative analysis
• Propose improved business processes to enhance efficiency and customer satisfaction

YOUR EXPERIENCE

• Certificate IV in Logistics, Business Administration, or a related field.
• Intermediate proficiency in Microsoft Office applications, particularly Word and Excel
• Ability to analyse data from various sources with a strong drive for continuous improvement
• Current holder of an Australian Defence Security Clearance: Negative Vetting 1 (NV1) would be highly advantageous

WE ENCOURAGE YOU TO APPLYAfter you have applied, you will receive an email acknowledging your application. We’ll then provide a personalised experience for suitable applicants as we progress the selection and assessment process.Prior to being offered employment, you will need to complete pre-employment police and depending on the role type, medical checks as well. #LI-DZ1As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance. To learn more about clearances please visit – http://www.defence.gov.au/AGSVA/It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.Read more about our WORK180 endorsement.

Expected salary:

Location: Orchard Hills, NSW

Job date: Fri, 14 Mar 2025 23:56:08 GMT

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