Customer Service Officer

Job title: Customer Service Officer

Company: Aveo


Job description: Role overview
Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more.
Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let’s redefine retirement living for senior Australians.The OpportunityAs a passionate people person, you’ll be the “First Point of Contact” for the residents and work closely with residents and various internal and external stakeholders to help ensure the smooth running of the community. You’ll provide administrative support and have a customer-centred approach to your work and ability to connect with the residents. If you are?an Administration Assistant that is organised, friendly and able to build relationships well, you’ll enjoy this exciting opportunity!?Nestled in the heart of Burwood, just 18 kilometres east of Melbourne’s CBD, Fountain Court is a haven enveloped by native gardens, where a vibrant community thrives amidst tranquil surroundings.Full-Time position, Monday to Friday.What we offer

• $26.63 /hr ?+ relevant award entitlements including penalty rates, overtime and allowances + superannuation
• Potential to earn up to 12 weeks Parental Leave?
• Ability to purchase additional Annual Leave?
• Employee Referral Program and?Employee Assistance Program
• Discounts to Health Insurance and Retail & Leisure partner providers
• Further career opportunities and development (develop into an Assistant Community Manager and more!)
• Be part of an organisation focused on innovation and support

You will

• Provide general administrative support including reception duties, greeting residents & visitors and ensuring common areas are inviting
• Assisting with the distribution of mail & email correspondence and coordinating events within the community
• Liaising with internal and external stakeholders such as residents, visitors,?community groups, contractors and fellow company colleagues.?
• Provide a caring, safe and inspiring environment that supports our residents in living their lives to the fullest through the latter stage of their ageing journey?
• Complete general ad-hoc?duties delegated to you?by the Community Manager and provide vital support to them in their absence
• Have a?passion for building on resident satisfaction and engage with multiple stakeholders at once

What you’ll bring

• Experience in a customer-facing Administration or Reception environment (such as Retirement Villages, Tourism, Corporate Offices or Hospitality)
• Intermediate computer skills and adaptability to learn new software programs (essential)
• Demonstrated ability to coordinate work and prioritise work to meet deadlines and commitments
• Current Police Check certificate (required, but we can complete for you!)
• Current COVID-19 Vaccinations up-to-date (required)

Who we are
As a leader in retirement living, with 30 years’ experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by Brookfield Asset Management, we’re on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our over 10,000 residents across 60+ diverse communities nationwide. We’re a dedicated group of over 1300 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.What’s next?Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.Job details
Job ID 30635Closes 4pm, 04 Apr 2025Location Aveo Fountain Court, Burwood VIC 3125Type Full TimeCategory CommunitiesShare

Expected salary: $26.63 per hour

Location: Melbourne, VIC

Job date: Mon, 10 Mar 2025 08:18:00 GMT

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