Customer Service Officer

Job title: Customer Service Officer

Company: YOSH


Job description: Job DescriptionWe are seeking a dedicated, customer-focused individual to join our team as a Customer Service Officer. This role is pivotal in providing top-notch support and service excellence to our esteemed clientele.Key Responsibilities

• Act as the first point of contact for customer inquiries via phone, email, and live chat.
• Provide accurate information regarding our products and services.
• Resolve customer issues promptly and efficiently, escalating to appropriate teams as necessary.
• Maintain and update customer records in the customer service database.
• Assist in the development and implementation of customer service improvements.
• Collect and analyze customer feedback to contribute to process enhancements.

Qualifications and Experience

• Previous experience in a customer service or support role is highly desirable.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to work independently as well as in a team environment.
• Proficiency in using MS Office Suite and customer service software.
• Familiarity with the digital and creative industries is a plus.

Core Competencies

• Customer Satisfaction Focus: Demonstrate a commitment to providing quality service.
• Communication Skills: Articulate ideas and information clearly and concisely.
• Teamwork: Effectively collaborate with colleagues to meet shared goals.
• Adaptability: Adjust to new conditions and challenges positively.
• Empathy: Recognise and understand customers’ emotions and perspectives.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• Access to our vibrant and creative community and resources.
• Supportive and dynamic work environment.

About UsMAKE is a hub of creativity and innovation, a place where entrepreneurship and experimentation meet. We boast a diverse community ranging from designers and artists to DIY enthusiasts and hobbyists. Our mission is to nurture and inspire creativity, offering a space where ideas can come to life.If you are an enthusiastic professional eager to deliver exceptional customer service, we encourage you to apply.At Yosh Hospitality, our recruitment department stands as a beacon of excellence in sourcing top-tier talent for the luxury hospitality sector and beyond. We specialize in providing bespoke recruitment solutions meticulously tailored to meet the sophisticated needs of our diverse clientele. Our expertise extends across various industries, including luxury hospitality, investments, arts, and lifestyle.

Expected salary:

Location: Abu Dhabi

Job date: Sun, 05 Jan 2025 06:35:31 GMT

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