Customer Service Officer

Job title: Customer Service Officer

Company: Gleneagles Hospital Hong Kong


Job description: Gleneagles Hospital Hong Kong (GHK) is a state-of-the-art, multi-specialty private tertiary hospital designed to provide the Hong Kong people with high-quality and accessible healthcare services.Located at Wong Chuk Hang on Hong Kong Island South, GHK provides 500 beds, cutting edge medical technologies and a comprehensive range of clinical services spanning more than 35 specialties and subspecialties.As Hong Kong’s top-notch private teaching hospital, GHK also contributes to the training and development of healthcare professionals, and advancement of clinical research.GHK is a joint venture hospital between Parkway Pantai and NWS Holdings Limited and is managed by Parkway Pantai. Li Ka Shing Faculty of Medicine of The University of Hong Kong oversees clinical governance as the exclusive clinical partner.Job Responsibilities

• Provide billing, invoicing, cashier and admission services to hospital patients and clients
• Follow up payment with clients, clinics, corporate and insurance companies
• Ensure customer satisfaction and provide professional customer support
• Maintaining a positive, empathetic and professional attitude toward customers at all times

Requirements

• Form 5 or above
• Prior experience in hospital, hotel, airline or insurance company preferred
• Experience in the area of billing and cashier would be an advantage
• Proficient in both spoken and written English and Chinese
• Customer-oriented with excellent communication and interpersonal skills
• Team player, and able to work independently and under pressure
• Good knowledge of computer skill, proficiency with Microsoft Word, Excel and Email system
• Able to work on shift duties

Gleneagles always prioritizes staff’s well-being and work-life balance. Join us now to enjoy our enhanced leave package with Family Care Leave, Birthday Leave, etc! We also offers Voluntary Provident Fund Scheme – employer’s contributions including MPF equal to 8% of employee’s basic salary, with no cap. Join us and let us be your long-term partner through your journey of career development!Interested candidates are invited to submit their resumes with current and expected salary directly via email to [email redacted, apply via Company website]For company details, please refer to http://www.gleneagles.hk/Personal data collected will be used for recruitment purpose only.

Expected salary:

Location: Southern District, Hong Kong

Job date: Thu, 14 Nov 2024 08:51:02 GMT

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