Customer Service Manager

Job title: Customer Service Manager

Company: Aveo


Job description: Role overview
Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let’s redefine retirement living for senior Australians.
The OpportunityThe Sanctuary Retirement Living, located in Caboolture South, is a warm and inviting retirement living community, set on beautifully landscaped gardens and offers a relaxing environment for the 100+ independent living villas. Reporting to the Regional Operations Manager, you’ll be responsible for managing the day-to-day operations, financial performance and services of the community. You’ll have an enthusiastic approach to customer service, coupled with financial acumen, strong negotiation skills and excellent people management skills. However, your customer service and engagement skills are where you really excel. You are a team builder who can develop mutually beneficial relationships with residents to positively promote The Sanctuary Retirement Living.This is a permanent full-time opportunity working Monday-FridayWhat we offer

• Paid Parental Leave and Purchased Annual Leave options
• Two (2) additional ‘All About Me’ leave days per calendar year
• Annual salary reviews and annual bonus incentive scheme
• Employee Referral Program and Employee Assistance Program
• Discounts to Health Insurance and Retail & Leisure partner providers
• Opportunity to take part in Aveo Learning & Development courses to develop your professional skills

You will:

• Coordinate all daily operations of village services including safety, security, maintenance, compliance and events
• Build resident satisfaction by creating a vibrant and inclusive culture throughout the community that is built on communication, professionalism and respect
• Implement financial budgets and be responsible for all financial performance of the village
• Ensure correct implementation and ongoing village compliance with all policies and procedures (including ensuring correct administrative processes are in place and followed)
• Managing a small team of staff including hiring, rostering/timesheets and performance management
• Liaise with internal and external teams including but not limited to: sales, marketing, legal, safety/risk, finance and building contractors
• Enable residents to maintain their optimum degree of independence, choice and quality of life & maintain effective inter-personal relations with residents and their families

What you’ll bring:

• Prior experience in a customer-facing management role (e.g Hotel/Tourism Manager, Operations Manager, Property Manager or Facilities Manager etc.)
• Highly developed interpersonal skills where you pride yourself on your communication, adaptability, professionalism and negotiation skills
• Thorough knowledge of Microsoft Office (Word, Outlook, Teams, Excel PowerPoint)
• Experience in developing, implementing and managing financial budgets
• A proactive and self-motivated attitude with a strong focus on results, your team and resident satisfaction
• Tertiary qualification in business or related discipline (desirable, not essential)
• Minimum two (2) COVID-19 vaccinations (required)

Who we areAs a leader in retirement living, with 30 years’ experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by Brookfield Asset Management, we’re on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We’re a dedicated group of over 1700 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.What’s next?Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.Job details
Job ID 30613Closes 12am, 29 Mar 2025Location 23 Adelaide Dr, Caboolture South QLD 4510Type Full TimeCategory CommunitiesShare

Expected salary:

Location: Brisbane, QLD

Job date: Sat, 01 Mar 2025 08:11:33 GMT

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